University Federal Credit Union

This a amazing credit Union people are super nice willing to assist you answer any questions you may have provide the best options available to you.

Terrible, Terrible, Terrible. If changing banks wasn't such a hassle id be gone. You are better off finding a different bank.

bad service, uninterested staff & management, no customer orientation at all, no truthful communication: there definitely are better places for you and your assets. not recommended. (and, before you ask: no i did not need a loan or whatever - it just was about streamlining accounts.)

PLEASE, READ BEFORE YOU APPLY!!!!nThis institution has a the worse service I have ever experienced. We went to this place asking questions about a Heloc, we specifically asked questions about income, ratio income debt, appraisal fees and procedures. I have 2 jobs a FT and a PT job. I was told you have to have 2 years of history at work, which my wife and I have. For my PT job I was told that they will try to use it because I have only been there for about 8 months which I found bizarre, normally as long as you have a FT job and you have been working more than 6 months in your PT job you should be ok, that did not matter to me much because my wife makes good money. So I said ok, I hope you can use that as well. I asked about the debt income ratio percentage for their Heloc as I was told the debt income rate needed to be between 50 and 55%, it sounded reasonable if they would have paid most of my debt it should have been good to meet their needs. We decided to apply. I was asked for docs, We did our part and we did it well. I was also asked to provide proof of identity and 2 year history for my wife, which we did. We have good decent credit (not perfect) but as a banker I understand the reasons why and we were looking to put everything in one payment, save money and pay more to pay debt faster than doing what we are doing since our scores meet what they were asking for. I received a call and an update on my app, they Told me I was denied but I was given different reasons, different ones every time I questioned one of them. The first one was “unfortunately”we cannot use your part time job income due to not be on that job for 2 years, seriously? I said well that’s ok because we still make 7k without that income, then to a response to that I was told well we can only use your income because your wife has not being in the same job for the past 2 years? Wait a minute, I have never heard of such a thing as long as you have 2 years of history with no gaps or longer gaps you are fine, that was my answer then she kept going around with the same reason, I was not told we could not use It cause she didn’t not work the same job for 2 years if not we’ll never would applied in the first place, this sounded as an excuse. I asked to speak with the underwriter, by the way this is the first bank I known the underwriters won’t talk to you. I called back after they told me they will call me back in 30 minutes. She kept going with the same reason saying that our income was not enough, I wonder how I make my payments then and in 8 years I have only achieved to have 1 late payment. Finally I got to talk to a manager because I kept asking for it. This person was probably another regular rep not an underwriter. I engaged in a discussion that ended up being a bad experience as I expected, again she also went off saying that could not include my part time job which again is fine, since I wasn’t satisfied with her answer went to say my wife’s income and my income wasn’t enough, then because I answered back she ended up saying now that even if they pay everything my debt income ratio would have been 52% so I wouldn’t qualify for a loan because the income ratio needed to be 40%, which I was not told at all. Even with 7K a month I couldn’t afford my mortgage and their 384 dollar a month payment? Unreal, Overall I am not 100% sure why my app was declined but the whole process was a horrible experience and deceiving, due to the wrong information now I have a hard inquiry on my report that they won’t retrieved, I went through all their policies, procedures and disclosures but found nothing of what I was told, she even said: it’s here, but she couldn’t prove it. I asked for copies and I'll be waiting for them as well as my letter with the decision to be able to look further into it. We felt discriminated and fooled. Think twice before applying , I recommend AFCU or Cyprus. I contacted them and they take the extra income as long as you have been there for 6 months and 2 years of work history with no gaps. I do not recommend this place at all.

I have been a member of University Credit Union for 5 years and have never had a better experience with a Credit Union than at the North Bountiful branch. Jentri and Paige always go out of their way to make sure my questions are answered. I recently took out a loan on a vehicle, and Jentri took the time to drop off the check at the dealer because I was busy at work. Thank you!