Map
Detailed Information
- Place Types Hospital
- Address 12127-B, NM-14, Cedar Crest, NM 87008, USA
- Coordinate 35.1186523,-106.3724822
- Website https://www.dukecityprimarycare.com/
- Rating 2.5
- Compound Code 4J9H+74 Cedar Crest, New Mexico
Openning hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
Reviews
They don't answer their phone in a timely manner!Be prepared for a long wait on hold before you get to talk to anyone.nI think they are critically shorthanded. The staff, in particular the PA Ashlee, are responsive and I give them 4 stars; there's just not enough staff to run the clinic well. The pandemic has made it worse.
This practice has gotten better with time. They keep making improvements and seem like they are listening to what the community wants. I completely disagree with the comments below. Every once and a while I've had to wait, but I had to wait longer when I went to other clinics in Albuquerque for care. All of my family has started coming here and we see different providers. All good.
This organization has gone through many transitions over the past four years and none are for the good. The quality of care of the physicians are great, the support staff does not care is lazy and does not perform their jobs. The efficiency and effectiveness of the staff impacts the ability of the facility to provide quality care. This organization needs to consider new management to permit effective quality of care to ensue.nnI have tried different locations, but this is true for all of their locations unfortunately. I hope they get their act together.nnLabs were never evaluated costing me a significant amount of money due to the need to repeat them, no credit or refund was offered by the office manager who obviously has no clue how billing in health care works, nor does she have any medical background. This is part of the problem with the management and supporting staff issues.
I have been going here 4 years. My primary has changed 3 times, no worthwhile doctors will stay. I have walked out twice because of wait times in excess of one hour for scheduled appts. and later found out my insurance was still charged. The new management is in it for the money, nothing else. HORRIBLE. Dr. Gildersleeve is at Pres. Effie is good.
I have only been a patient of this clinic since May of 2017. I am very disappointed with the lack of professionalism by the office staff at both Cedar Crest and the Edgewood offices.nnThe first time I visited the Cedar Crest office, my wait was minimal. The second time I visited this clinic, I was told the doctor was an hour behind. I left and rescheduled my appointment. Today I had an appointment at 1215 pm. I was roomed at 1pm, and now at 2pm I am still waiting to see the doctor. I will NEVER return!
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