Mercy Health - St. Elizabeth Youngstown Hospital

The financial assistance department -I sent the application in December of 2020- I called last week and the Representative stated that the application was received and everything “looked good, didn’t need additional information. I called today and now you guys need additional information! I Promise, no matter what company a customer service representative works for, they are always inconsistent. Stop trying to get us off the phone and actually help us.

The staff as in nurses, doctors, cleaning staff and other floor help for the most part is are very helpful and considerate. I have issues with when you ask for help because you don’t have the money for parking garage fees yet your loved one is in the hospital and they say oh well sorry, I spoke with social worker and she literally told me sorry but guess you won’t see your husband unless you pay parking fees- she said they have the pay so much per week and I explained that I didn’t have enough to do that and asked for help and that is when she said sorry I don’t have any tokens to give. I have never asked for anything unless I really needed it and I feel like she didn’t care my husband had major surgery and I would like to spend some time with him. I hope to never be admitted to this hospital because if you care about family I feel they would help the immediate family with issues like this after all they make $3 a car each time they come (or if you purchase the week visit pass I think it is like $15 for 6 days which is a deal but only if you have the money to buy) and go so I am sure they make more than enough to help the unfortunate. Youngstown is a town with many people that struggle and now with Covid19 times are adding more stress and hardships yet other hospitals don’t charge for parking or they seem to help more except this hospital which only seems to care about money not family struggles, I thought it was supposed to be faith based- ??

There needs to be a negative review or 0 stars option for situations like this. Take the time and go to UPMC in Pittsburgh or go to Cleveland if you can. Staff is rude and miserable! The patient care is seriously lacking! You may not find out you're having a heart attack until the next day, and hopefully it's during the week because they don't actually do heart caths on weekends! Call right before going to visit, their policies seem to change. As far as cleanliness, thats not up to par either.

Seems to me like everything moves in slow motion except for collecting and billing procedures. Very frustrating. If you can hire enough people to call about open balances, you can hire enough people to handle financial aid applications in a timely manner. Those two should not be so out of sync that billing doesn’t even know a financial aid application exists.nnAnd when I called customer service I was on hold for a half hour only to be disconnected and then I had to call again and wait another half hour.

Waited over 2 1/2 hrs with my father in extreme pain from a surgery he had here was told he was next only to have 5 other people taken back first before deciding to go to another hospital.nI wouldn't come to this hospital again it's a bad excuse for a hospital!!