U.S. Bank Branch

Hey I just wanted to give a shout out to Mandy at Springfield US Bank branch you're always so professional amazing customer service skills and very patient keep up the amazing work you rock

I was waiting on phone line over 13 minutes.I tried calling again Mandy picked up phone she said they are two people at ATM . And ask me to hold . They could say we will call u back.

I opened my account at this branch. From day one, the staff have been helpful, knowledgeable, and friendly. Last week while I was out of town, I decided to make a big change to my account. Ever since then, this decision has been nothing short of a massive headache. After several phone calls, attempts to come up with a plan to fix the issue, and hours of contemplation of what I did in life to deserve such karma, I decide to turn to my local branch to see if they can resolve the issue. I call them and alas! They can help! Now, from this point on I will speak of Morgan, the teller/superhero that helped me. This is not to say that the rest of the staff isn't as wonderful and helpful/super as Morgan is, she was just the beautiful soul that answered my call, and carried me through my personal hell to the light on the other side...nnI continue on. I come into the branch on a friday, at a very busy time, minutes before she is off of her shift, with a 2 year old in tow. I wait in line till it's my turn. Once I get to the front, I am greeted with a smile and ushered to a seat. At this point she dives into the tangled web that has been weaved by a lack of patience and incompetence is my only guess. About 3 minutes in, my 2 year old does what all children do from time to time and has a class 5 meltdown. She just smiles, offers to help and continues to save the day. Right at the moment I am ready to fall apart, she picks up the pieces to my spirit, rights my wrongs, and restores my faith in humanity. Today, Morgan was my knight in shining armor (because it's 2019, we live in a progressive era and women can also be knights as well, duh).nnI'm sure any of the other wonderful and helpful staff would have done the same, and they deserve praise as well, however today's raving review is about Morgan. You go, girl.nn5 out of 5. Would recommend.

Tellers will do computer work, talk on the phone or pretend you are not there. Anything to keep from waiting on you. I live in Springfield and have almost every account you can have with US Bank and I do all my banking in Fairborn. Much better attitudes there. I don’t know how they get anything done there.

Ever time I visit my US Bank, the ladies are ALWAYS so very helpful and pleasant. They always have a Big Smile. I am so very happy we switched to US Bank. Happy Banker :)