Map
Detailed Information
- Place Types Hospital
- Address 155 Crystal Run Rd, Middletown, NY 10941, USA
- Coordinate 41.4523056,-74.3570268
- Website https://www.crystalrunhealthcare.com/locations/middletown-155-c
- Rating 2.6
- Compound Code FJ2V+W5 Middletown, NY, USA
Openning hours
- Monday 7:30 AM – 6:00 PM
- Tuesday 7:30 AM – 6:00 PM
- Wednesday 7:30 AM – 6:00 PM
- Thursday 7:30 AM – 6:00 PM
- Friday 7:30 AM – 6:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
Brought my kids there for the first time after moving to the area. ( They had not been to the doctors since the previous year). I scheduled their appointment as regular check up/ wellness visit ( of which was covered by my insurance.) Crystal run turns and bills me as a sick visit for my daughter (son was billed to insurance as a wellness visit) because their pediatrician Dr. J. Nelson wrote in her charts that my daughter was constipated (which she was not)They refuse to look into the matter, and have billed me for a first initial visit that was supposed to be nothing more than my child's routine checkup covered by my insurance!!! I have tried numerous times to get into contact with someone with no prevail! This Facility is a joke and some of these doctors are out to make every penny that they can! ... All of this happened 07/2013 ... it is now 01/2015 and i am still trying to have the situation resolved!
Horrible requested my medical docs to be sent to my home a month ago because I am moving and still have not received them. I am 3 weeks away from delivering my baby and cannot see another dr without my medical records transferred over. I can’t get a clear answer on what to do. I was told they had sent the request to a third party only to find out they failed to send over all the requested prenatal docs. Very frustrating especially when 9 months pregnant. It seems that no one in medical records knows what they are doing.
The doctors are competent but the system is not. There is no follow up and the ball is frequently dropped.nnIf the patient does not call, wait and hold and ask for it to get done it won’t get done.nnIf they won’t treat you without records and you fill out forms and some aren’t received, no one notices and the patient will just have another expensive appointment where they are told they need records.nnIf you have an mri, no one follows up with the result.nnEvery interaction became a thing to be frustrated about and I had to prod things along with effort to get anything done.
This place is so disappointing. I’ve been going here for years. So has my family. Almost every practice/specialty has been a disappointment. It’s discouraging that this group is locally taking over the medical field. Why is it that no matter what specialty I try to make an appointment with the wait is 2-3 weeks even for a sick appointment? I really don’t understand what the issue is. What happened to the days where you’d get sick, call the doctor, and they’d see you in a day or two? Not this place. See you next month. The one exception to this disastrous excuse for an organization is Dr. Uys office. Top notch surgeon. Top notch staff. Other than that this place is trash.
It's amazing how many times I've given this practice a chance and was let down. I have Crystal run two stars because they have some good staff that really do care and want to help but this organization is rotten from the top down. Management have terrible policies in place that is not patient centered. They could care less and this attitude probably triggles down. The last straw was when my daughter had a medical emergency and my calls were not handled properly which resulted in a lack of professionalism and lack of concern of my 6 year old daughter's emergency. They lack knowledge of proper PPE use and COVID-19 handling. While other practices are serving the public, Crystal Run is not. My family will be researching another practice for our needs. It's a shame for the good ppl that work there. It's a real shame. I do not recommend this place.
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