Mercy Health Hauenstein Neuroscience Center

I want to give a big shout out for Renee in the Physical Therapy Department. I have only had a couple visits with her. She is teaching me new techniques to help my Lumbar pain. It is alot of helpful information. She is a hands on therapist. She shows me the different exercises, then I do them with her help. Thanks again Renee!!!

Office & docs normally do well.nHowever, last visit was cancelled and I was not notified until I showed up at the office for the appointment. Nothing in MyChart, telephone or e-mail advised of the cancellation. No excuse for a medical organization to function this way.nWe'll see how things go moving forward.

I simply cannot put in words how disappointing my experience with this office was. I was referred to Paige Barber for a 2nd opinion on a neck issue I have been fighting for almost two years now. On the day of my appointment I leave work early to fight the construction traffic for a 30 minute drive to this office. I arrive and the one good thing is there was plenty of parking close to the building. I walk in to a line at the elevator so I walk the 3 floors up to the office where I wait my turn at the front desk. When it is my turn the receptionist asks if I brought my paperwork, I respond that I did not receive any paper work. She walks off to talk to the doctor and comes back and says that we need to reschedule. Turns out according to the receptionist the amount of time between when I scheduled and my appointment was not long enough to get the paperwork to me. So I reschedule my appointment and the best they can do is 40+ days out. Right when you think it can't get worse when I arrived back at work I called to cancel my appointment because I am not feeling confident about this office, I navigate the menus and after a short wait a woman greets me with a hello and the office name I wait a short moment to make sure that she is done talking and right as I am telling her my name the phone hangs up! She actually hung up the phone as I was talking. I would definitely never recommend this office nor will I be back at any time. I am just hoping I can actually reach someone and cancel the appointment I have.

Nurse and staff are excellent, the doctors? If you’re proactive about getting healthy and happy again. You should try somewhere else first.

Nurses Claire, Julie, and Katy, and others provided exceptional care for our loved one. Best care our family's ever seen was from these nurses at Houenstein center. Thank you.