Hall Implement Co.

I wish I could review them higher as I do believe ultimately they try to operate a fair business. I have bought parts and other items from Hall in the past and for the most part, I liked working with them. This most recent time, I needed my tractor repaired and took it in for service. Its an older tractor (2004) and needed a good looking over along with some hydraulic leak repair. I had originally spoken to a sales representative before going because I was on the fence of whether to repair it or replace it. I told him I'd be dropping it off and if the cost of repairs exceeded its worth, I'd just get get the basics done and look at a replacement model. When I dropped off the tractor, I asked that they call me to keep me posted on what needed to be done and give me an estimate of cost, they called twice as requested and updated me on the what they were finding. However, I was never given any solid of cost to repair what I had approved for servicing despite my request. I was just told that it's hard to say until they get into it and see exactly whats going on. That said, a week passed and I called to check in. I was told the repair was just about done and would hear from someone within a few days to let me know when it could be picked up. A couple days later they called as suggested and let me know it was all set for pickup. At that point I asked what the final bill was and my heart dropped when they gave me the total. It was 200% more than I was anticipating given some rough numbers they had ball parked prior to starting the repair. Ultimately, I'm not suggesting their pricing is unfair. I'm just saying that from a consumer standpoint, it was far more than I wanted to spend on the issue and would have readily spent the few thousand more than I was expecting on a new machine and been content with my tractors condition with the minor repairs that were absolutely needed. Now I have a tractor at 65% that has more money in it than its worth and I don't want to spend thousands more on top of that buying a new machine. Bottom line is this. They have a good team of people who I believe genuinely care about there positions and just think the communication could have been far better. I was treated kindly by most of the employees aside the young lady that sits at the front desk, I felt as though she could care less to have me as a customer, avoided helping me all 3 times I was in the store and was passively aggressive when she did communicate at me. I haven't tested the repairs as of yet and from what I could tell thus far, they appear to have been done well. I am a small business owner and if I handled my customers the way I was handled, I'd most likely lose customers as they have lost me as a customer. I truly hope this review helps other potential customers be conscious to get a cost of repairs up front and I hope management sees this review and communicates this to their representatives and especially the young lady at the front desk who is the first representation of the business the customers communicate with.

Friendly and well informed. The guy that helped us wasn't pushy and answered all our questions. He made us feel like we were the only ones there. He gave us his undivided attention

Very good service, the job got completed in a quick time especially for Spring. Price for the worked done was spot on. I've been going here for years and will continue my business with Hall's. ud83dude9c

I bought a x-390 with snowblower from Hall Implement last month. The employees there are great and I couldn’t be happier ud83dude42

Richard and Steve were excellent to deal with. They take time to answer questions, with no pressure. Excellent experience!