Map
Detailed Information
- Place Types Hospital
- Address 2200 Fort Jesse Rd, Normal, IL 61761, USA
- Coordinate 40.5185113,-88.9388425
- Website https://www.osfhealthcare.org/mental-health/
- Rating 2.9
- Compound Code G396+CF Normal, IL, USA
Openning hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
Reviews
0 stars. Dawn the receptionist is very snotty and rude. She is very unprofessional and unfortunately she is the only one that you are able to speak with. She asks personal information that does not pertain to her job as a receptionist. Dawn thinks she is a behavioral health therapist when in fact she is there to make appointments and do paperwork. She also makes appointments for you without your approval. And good luck getting regular appointments. They only let you schedule one at a time and they are always at least 1 or 2 months out. I don't understand how they think they are helping anyone without having regular appointments. You will likely overcome whatever issue you have before they have time to get you in to see someone.
I have had nothing but great experiences with this office. All of the staff members are wonderful. So helpful, thorough, kind. They always make sure you’re comfortable during the visit and with their suggestions. The counselor, Alexandra Benejam, is amazing. She has helped me learn a lot and has given me many great tools to use. Very thankful for this office.
Dr. Halton was a good doctor in the beginning but now he has become the worst I could ask for!!!
I called yesterday looking to possibly set up an appointment with Dr. Moody. The receptionist explained that she was not available until January 2020. I explained the urgency of my needs due to my PTSD to the receptionist in hopes that she would either be able to find a closer time or help refer me outside of OSF. She did refer me to someone outside of OSF, but only after she told me that they “don’t put out fires”. She made me feel like a burden for even calling and trying to get help and I began to think that I was like a fire, and that I destroyed everything that I touched. Her rude comment affected me so much that I was unable to call someone her else and ask for help. I can only imagine how many rude comments she has made to a patients face.
I had a short and bad experience with a therapist named Dr. Shannon. I was uncomfortable with him for my own reasons and I let the office know so he was aware. He approached me when I was there to see a new therapist.I asked him not to talk to me he laughed and still tried to engage in conversation knowing I was uncomfortable I asked for him to stop again and again he laughed trying to get a reaction. What kind of therapist laughs at someone seeking help with his mental illness? He should be ashamed. He was having FUN with the situation.
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