Map
Detailed Information
- Place Types Hospital
- Address 2200 Fort Jesse Rd #100, Normal, IL 61761, USA
- Coordinate 40.5184913,-88.9388336
- Website https://www.osfhealthcare.org/practices/31/786/osf-promptcare-f
- Rating 3.2
- Compound Code G396+9F Normal, IL, USA
Openning hours
- Monday 8:00 AM – 7:00 PM
- Tuesday 8:00 AM – 7:00 PM
- Wednesday 8:00 AM – 7:00 PM
- Thursday 8:00 AM – 7:00 PM
- Friday 8:00 AM – 7:00 PM
- Saturday 8:00 AM – 7:00 PM
- Sunday 8:00 AM – 6:00 PM
Photos
Reviews
The front desk assistant is extremely rude. When you ask questions she is like smirking in an insulting way. Not supposed to be at this prompt care if you don’t have patience, people who come here are sick or not feeling good and they need empathy not an insulting face. Her name is tammy.
I will never visit this Prompt Care again. I was instructed by my PCP to go to be tested for COVID and possibly pneumonia. At that time I didn't know COVID testing had changed and could be done at any of the Prompt Care locations. The person that took my vitals was really nice to me. However, when I was examined by Michelle she was rude! She checked by breathing in my back for signs of pneumonia, among other things, and told me I didn't have COVID. Against my doctor's orders she was NOT going to test me for COVID until she asked me if I wanted to be.nnSo no! I will never visit this Prompt Care location again.nnMichelle was also wrong!! I tested positive for Covid.
01/13/2021 I was at this prompt care today again sent by my PCP, they denied to test me even though they had a referral from the doctor.nThis prompt care is not here to help, unless their doctor on site sees you first. All about the money.nVery disappointing and sad.nn01/06/2021So my experience at this facility was not the best,The front staff was friendly enough, but the nurse was very upset about me being there and upset that my PCP send me there for a test. She was very unprofessional, she was talking to everyone in the office about how could the doctor had sent me there to get tested. Just very rude and unpleasant.
Have been there a couple times never a long wait. Very friendly and helpful from the receptionist to the nurses and the Doctors are knowledgeable and caring. Would definitely recommend.
NP Kelly Karr was amazing ! Polite ,knowledgeable , detail oriented and patient. She answered all of my questions and made sure I had everything I needed. If I could give her 6 stars I would ! You rock girlfriend !!
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