The Upscale Tail Pet Grooming Salon

I have tried so many dog grooming spots and have yet to find a reason to leave this one! Upscale Tail is detail-oriented, organized and clean. It's worth every penny and I am confident that each time I go, services will be exceptional no matter who grooms my pet. Even moreso, I have been so impressed with their efforts to keep clients and staff safe during the pandemic. Their safety measures are limited given their small indoor space and Kendra (owner) has created an outdoor system that is offers best possible option given the limitations. I really appreciate all of the staff's efforts to ensure the safety of everyone and STILL delivering their best work for our pets. I am so happy to have found this GEM and look forward to supporting this business for many years to come. THANK YOU KENDRA & STAFF FOR KEEPING US ALL SAFE DURING COVID-19!

My lab has been a client at the Upscale Tail for years...absolultely love the groomers there. The groomers there are great with Maggie's nervousness about getting her nails trimmed and she loves her yearly spa day for her birthday. Kendra, the owner is fantastic, too!

My puppy came out with a whole new look it was amazing! I love this place which I found it from my previous pups!

This establishment has yet again ruined my dog's haircut. We returned after a year of coming to this place to be dissatisfied with the end results yet again. Since this place is very busy I scheduled this appointment a month in advance and confirmed the groomer we wanted to be told not to worry because it's noted within the file. Therefore when our day came I brought my dog in for a normal haircut to find out upon pickup that the groomer cutting his hair was not the person we asked for. In addition, I received a phone call that he was being difficult to work with, and that we will assessed an additional fee for this. After picking him up and finding out who the groomer was it made sense why issues were encountered and it's mainly due to the lack of relationship he had with said groomer. His old groomer who is no longer with this establishment never had any issues with his haircuts. This was the main reason we stopped coming altogether, but after receiving great service when getting his nails cut we thought the place turned the page. To then top it all off after picking up our dog we find out they used a one guard on him and had several cuts from the low guard used, when we requested a three guard. Mind you he is a shih tzu and we are in the dead of winter with our coldest days to come. I'm so concerned that he will get sick and much more. Unfortunately, that is not all. They continuously could not get on the same page in their establishment for a final price. The groomer had a completely different price than the assistant. It was quite upsetting to find my dog in such a painful state.

Have been going there many years. Use to stand true to it's name actually. The past couple of years quality has been going down steadily in every possible way. Injury, products, groomers, revolving door of employees etc. Owner not capable of an adult conversation. I truly miss what it used to be year's ago.