Erlanger Primary Care - Hixson

I have been a patient of Dr. Brunvoll for 20+ years. I really appreciate the care I have received over all of these years.

3 generations of my family use Dr. Wilcox as our PCP and he is fantastic! His walk-in physician Stephen is just as great and I've seen him many times for immediate care.

Today, 7/23/19, I called the office at 8am asking to be seen/registered as a new patient. I was told over the phone that I would not be able to be seen until December. So, I’m dire need, I went to a minute clinic. The physician at the Minute Clinic talked with me and ended up calling the office herself to tell them that “This boy needs to be seen, now” to which the lady over the phone assured her that she could send me directly over and I would be seen by a Dr. Long who works with walk-ins. Thanking the heavens above because I thought I’d finally get some relief, I headed straight over. Upon my arrival, I informed another lady behind the desk that I was the one whom the doctor had just called about. Instantly, the lady spoke to me in a very dismissive, rude way due to my confusion with the situation. She ended up cutting me off mid sentence, and told me that I couldn’t 1. Be seen at all 2. Even try to register as a new patient. Did not go into detail although I was obviously very confused, and kept dismissing me. Not having slept more than 3 hours in the past two and a half days and it absolutely showing, I felt defeated and left. I have never been treated so rudely in a medical/professional setting, and if there ever was a chance of me trying to establish myself there, it is absolutely gone now. I am sure the medical professionals there are intelligent and good at what they do, no doubt. But the people behind the desk are the first people you see and have to interact with, and my first/only/last time there absolutely set a horrible example for me.

After reading the negative reviews I figured I'd give my own. I was registered as a new patient over the phone. The lady was super nice. They wanted me to come in that day but I couldn't so my visit was only a few days after I registered. I waited 15 minutes to be seen after checking in. The lady behind the desk was nothing but kind.

If you prefer to be treated with respect by all individuals during a visit to the Doctors, then I do not recommend this office. The individuals behind the front desk are rude and will say anything and everything to get you to stop asking (valid) questions. I would rate with zero stars if I could.