Chili's Grill & Bar

Clean, professional, friendly environment

My favorite spot in the area to eat.

Bar tender Lee was the greatest guy ever! Dude was awesome and very nice to talk to!

I normally never leave bad reviews, but the experience we had was just awful! I wish I could give 0 stars for this experience! When we walked in a girl named Chasity, who would end up being our waitress, was standing behind the host stand but did not say a single thing to us. No greeting whatsoever. She simply looked at us and then around the restaurant almost as if she was bored. When the hostess finally came back Chasity just told her where to seat us and then disappeared. We stood there for at least 10 minutes staring at her and waiting to be seated when Chasity could have seated us herself instead of waiting for the host. When we got seated, it took the waitress 20 minutes to come to the table to greet us and take our drink order. 20 minutes sitting at a table gives you plenty of time to figure out what you want, however, when she finally came to greet us we told her we were ready to order as well and she refused to take the order saying that she would come back to take it. It probably would have taken her not even 5 minutes to take our order in it’s entirety, keep that in mind. After our drink order was taken, it took her another 20 minutes to bring our drinks to the table. When we got our drinks there was no ice and they all tasted watered down because all the ice melted from how long it took her to bring them to us after they were made. She then rushed off when she sat the drinks down to chat with another table, and by chat I mean small talk about everyday life that could have waited until she took care of the other 3 tables she had including us. We had to stop her just to place our appetizers and even then she only took one person’s appetizer order, when there were 4 of us ordering, before running off and literally cutting off one of the people in our group. As someone who has worked in a restaurant, there were so many things she could have done to give us and everyone else a better experience because I know we were not the only table given bad service by this one waitress that night. We actually bonded with the table next to us because they were equally upset over the same issues. All together we spent over an hour at Chili’s, never even placed an order, and probably saw our waitress only 3 times. Very disappointed because I had never experienced service this bad at Chili’s and I regularly eat at this location.

As it has always been the customer service not a top priority