Orlando Credit Union - SODO Branch

Hello, my name is Paulo and yesterday I went to the Orlando Federal Credit Union branch located at 945 S Orange Ave. I went because I was looking to refinance my vehicle and not only they provided me the best interest rate, but most importantly, I was served by a very charming, professional, and well explain gentleman, and I would like to take a moment to express my gratitude to Mark Batzel for providing excellent customer service.nnMark Batzel is someone any company would be lucky to have them working for them. He exemplifies amazing interpersonal skills with the customer. I think Mark is excellent and deserves a huge kudos for his customer service and kindness.nnThank you very much!nPaulo.

I have been a member of this Credit Union for over 20 plus years. They have dropped the ball several times.nnIn August I paid via debit visa for my mom’s funeral live streaming. Fraud preventionn(automated service) notified me, which I gave at that time the ok for the purchase. I later learned it did not allow payment. On the day of the funeral no streaming was done, due to non payment. I was not notified via email or text that the payment was not made by either party.nnIt was so devastating to my brother, who waited for the funeral service while confined to the nursing home , due to Covid-19 that he would not speak for a while. I called the credit Union with the incident and I was told payment is not guaranteed and they were sorry.nnMost recently I called again to report my closed card and the incident. At that time I was given another apology.nnThe Second incident I experienced is my card was closed over the weekend. I was told I was called from fraud protection to verify a purchase, but was unable to be reached. I am investigating that call via my phone carrier, because I have no record of a call; nevertheless, there is no number on the website for fraud protection nor is it on the ATM card. This Credit Union has been in service long enough to have a 24 hour line for customers.nnI was told by the assistance they will look at the fraud protection number being placed on the website.

Best branch I have ever been too! Omar was so helpful and educated me on my credit report and how to fix my credit! I highly recommend this branch to anyone who is looking to open a bank account!! Thank you Omar for all your help!!!

Kim is always very helpful and got our current auto loan completed very quickly!

Ms. Kim Drobny is a Godsend. She is thorough, patient and knowledgable.