Home United States Massachusetts Citizens Bank Supermarket Branch

Citizens Bank Supermarket Branch

949 Grafton St, Worcester, MA 01604, USA

Map

Detailed Information

Place Types Bank
Address 949 Grafton St, Worcester, MA 01604, USA
Coordinate 42.2470824,-71.758519
Website https://locations.citizensbank.com/ma/worcester/949-grafton-st.
Rating 3.2
Compound Code 66WR+RH Worcester, MA, USA

Openning hours

Monday 10:00 AM – 5:00 PM
Tuesday 10:00 AM – 5:00 PM
Wednesday 10:00 AM – 5:00 PM
Thursday 10:00 AM – 5:00 PM
Friday 10:00 AM – 5:00 PM
Saturday 10:00 AM – 3:00 PM
Sunday Closed

Photos

Reviews

Alex Tremblay (03/08/2021)

Citizens bank has been great to me through the years - the app, online banking services, and no hidden fees are all reasons to support this bank. The Grafton St branch is always so helpful in assisting with any issues. Highly recommend!

Susan Graciale (09/03/2020)

I have always had a very great experience with each teller or person at the Grafton st. branch of Citizens Bank in Worcester. The people change often behind the counter so it is always difficult to adjust to seeing new faces without warning but after all these people are there to do a job during this crisis and they are essential workers . I appreciate all that my bank has to offer in terms of services such as notary, overdraft protection and so much more. Convenient location for me.

Mike Powers (10/05/2020)

Customer service has much room for improvement. They act like the customers are too much of a hassel to deal with.

Teala Poteat (04/13/2019)

I've been dealing with them for years. They take great care of me. Unlike Bank of America, and they're open 7 days a week.

Chanelle Atkinson (05/21/2019)

Worst bank experience ever. Citizens bank is a shady company and always have been. The manager at this branch, Rich deserves to be fired. He has no sense of customer service. He didn’t care about my complaint and when I said I would close all 3 of my accounts with citizens bank because I was so unsatisfied and upset he said “that’s fine”.nI am upset and disgusted with the way I have been treated by citizen bank and advise anyone with any humanity to not bank with these people.nI am NOT a hard person to please, an apology for the misunderstanding or SOMETHING would’ve went a long way but I couldn’t even get that out of the manager Rich or any of his colleagues(Jeff)nThe fact that I was treated as if my business didn’t matter to citizen bank is very disappointing and shows what type of company they really are.nYou guys need to hire better employees before Citizen bank is sued YET AGAIN. I will definitely be following up with a lawyer and the better business bureau. I take my life and my money very seriously and will not take this type of treatment lightly.

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