Home United States Alaska True North FCU

True North FCU

2777 Postal Way, Juneau, AK 99801, USA

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Detailed Information

Place Types Bank
Address 2777 Postal Way, Juneau, AK 99801, USA
Coordinate 58.3730495,-134.5956335
Website http://www.truenorthfcu.org/
Rating 3.1
Compound Code 9CF3+6P Mendenhall Valley, June

Openning hours

Monday 10:00 AM – 5:30 PM
Tuesday 10:00 AM – 5:30 PM
Wednesday 10:00 AM – 5:30 PM
Thursday 10:00 AM – 5:30 PM
Friday 10:00 AM – 5:30 PM
Saturday 10:00 AM – 5:30 PM
Sunday Closed

Photos

Reviews

Andrew Chavez (10/10/2020)

Its almost as if this credit union doesn't want your business.. The staff lacks knowledge for even the basic lending/banking needs. I had to call multiple times to speak with a manager explaining my situation and what their staff was saying. turned out the staff was lacking knowledge and was giving me incorrect information. After I received correct information from the branch manager the info apparently never got to the people who were processing my request because when I went back to finish what I needed, the tellers looked at me like a deer in headlights. I asked for the manager in the building and he/she was nowhere to be found.. This has been the worst experience I've ever had with a bank. I know Juneau and the southeast in general are limited in choices but I would highly recommend finding another institution to handle your financial/lending needs.

Tina Hamilton (09/06/2020)

This was my favorite bank until it wasn't. I would not recommend this bank to anyone at this point. So disappointed in the changes I have seen over the past couple of years.

Nancy Slook (06/12/2020)

Once you knew the correct phone number, service was great.

Christopher Jones (08/10/2019)

Cost cutting customer service. Sad to see because they were once fantastic to work with.

Jake Tree (07/14/2017)

This is my 3 bad experience with them,nThe first was a car loan, I applied for a car loan, called back in the morning to check status, it was still processing. So I decided to apply with Alaska USA also, I got a call back from Alaska USA 4 or 5 hours later, and was approved. I called True north to check the status to compare, it was still processing, an hour or 2 later they called me and said I was approved, but they would only cover 80% of the car value, Alaska USA covered 85%, and the interest rate was a little less too, So I went with Alaska USA. The second time, I applied for a credit card on the website for $4500, it said I was approved, I called back the next day and they said I wasn't approved, I got upset and hung up, then then called me back later and said they approved it. (So they fixed that one)nThen the 3rd time I applied for a consolidation loan, my credit score isn't that good but I haven't been late on payments) again I applied to both True north and Alaska USA, and agian alaska USA got back to me fast and approved me, true north took longer and didn't even approve me.

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