First Hawaiian Bank Kihei Branch

Just got back from this location and I'm still pretty upset. I was waiting on line and got called over to one of the business tellers (I don't know her name, wish I did). She was at best disinterested and dismissive.nnI don't have an account yet, so I was just cashing my payroll check. I know the protocols for doing so, and try to have everything done asap so I don't waste the teller's time.nnShe asked me for my fingerprint on the check, even though it was already there. When she processed my check she tried to give me $40 and change, even though the check was for $540 and change. She claimed that she thought the 5 was a $ sign...... just wow. Her apology was at best hollow.nnI really wish I had waited for the normal tellers on Mondays (don't know their names either) but they're both great, very friendly, and never have trouble with them.

Wow, I don't think I've ever been treated so rudely by bank staff before, this visit was to establish a bank account. However I will be taking my business elsewhere.

I don’t understand these negative reviews. I have had nothing but good service at this bank. The staff have always been helpful and pleasant.

Absolutely useless! I can’t believe that a bank could be this unknowledgeable and yet manage to waste your time in the way they did or me. I just wanted to figure out a way to wire money to the mainland and they kept me waiting for over an hour trying to figure out their own system of opening up accounts to tell me that they have know idea how long it would take. Thanks first bank of Hawaii!

I just opened my bank account there. I'm pretty upset with a customer service representative that was obviously too nosy... She was asking too many personal questions, not relevant to opening account at all such as: where did you work previously, what does your husband do, what kind of business, etc. It was not polite at all. The lady, customer service representative obviously noticed that I do not want to answer any of her questions related to my personal life. Please tell you employees NOT TO DO THAT! I am pretty upset at this moment....