Map
Detailed Information
- Place Types Hospital
- Address 36650 Five Mile Rd #101, Livonia, MI 48154, USA
- Coordinate 42.3972031,-83.4054769
- Website http://www.stmarymercy.org/body_livonia.cfm?id=4812&fr=true
- Rating 3.2
- Compound Code 9HWV+VR Livonia, MI, USA
Openning hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 8:00 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
Within 2 minutes of meeting Dr. Kloss she asks me about my family medical history and I tell her my parents have passed already and that I truly didn’t know too much. She proceeds to tell me that she’s “sorry I’m an orphan.” It was a bit cold. She also said to me “what is that?” THAT being me cesarean scar I told her assistant about as well as mentioning it on my paperwork prior to her coming in. She should know what THAT is. I felt very uncomfortable. She totally lacks compassion completely in which I question, as she’s a doctor dealing with mothers and babies..nnHowever I hardly had to wait. That was nice and she answered all my questions that I had. Besides for her being unsure about what scar I had (?) and clearly not looking at my paperwork, she seemed to know what she was talking about and doing at least. Would I recommend? No.
The doctors are decent but the office staff is very incompetent and will eventually lead to deterioration of the practice if improvements aren't made. The doctors should also review charts prior to entering the patient rooms as sometimes they didn't seem to be aware of my current state. After working for Trinity Health in the headquarters for over five years, I had very high expectations for the level of care and office organization but unfortunately they didn't meet my expectations. The staff lacks attention to detail and are not equally informed of the processes and procedures to ensure there is a smooth patient experience. Incomplete information was sent for my labs which caused delays and confusion. I also left messages with no return phone calls. Additional Epic training is needed for staff members to ensure that all staff who interact with patients have an understanding of where to find notes and information. Overall, I do not recommend this practice.
Front desk staff was rude during each phone call I received/made. I scheduled an appointment on a Wednesday (a month out from scheduling), they then called me the week of and moved me to Friday due to an administrative error. Next, I received a call the day before my appointment and was told there was yet another administrative error and I’d have to wait another MONTH to get into the office. Completely unprofessional and a huge pain to deal with.
Visit was fine. Office was fine, the people were fine.nnBilling, however, turned a simple annual exam into a complete nightmare. My labwork was sent to another location, which only got my name and address (no billing information). Nobody at Westside, St. Mary's, or the third-party facility has any idea why my stuff was sent where it was, or how to fix it. I've spent the last two hours getting pushed off from one call to the other with no resolution in sight.
Dr. Dimon delivered my daughter 10 years ago and I have been seeing her since. She has a great bedside manner and really takes the time with you to discuss any and everything. She makes the dreaded annual visit as most comfortable as can be.
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