Henry Ford Health System 1 Ford Place

I took my mom to Henry Ford one ford Place in Detroit for her COVID-19 Vaccine. As a retired nurse this is very important to me.. There were 2 young ladies one was the greeter she had on pink with a sweater the other had on light blue scrubs that seated the patients you girls rock, love your work demeanor, you 2 are wonderful you made my mom and I feel so welcome and I thank you. Keep rocking ladies.

I was very impressed with the Kindness and understanding I was shown,they knew that I was nervous and they comforted me from the time I walked into the door and till I left,

Came here for the covid vaccine. The process was very easy and I got through within 25 min from check in. Great experience.

Dont waste your time. Everyone here is a flake. To the extent that let me cold turkey on medication after 11 years and never returned my calls . They never follow up. If you need mental health assistance they do not have your back and in my opinion are completely untrustworthy. Please seek help elsewhere.

I have been with Henry Ford Hospital for years. I love my doctors. They treat me like a person and not a patient. My problem with Henry Ford is their billing policy. I am on Medicare and I receive Social Security Disability Income totaling $1300 a month. Medicare pay their portion of my medical bills and I pay the balance. I do not qualify for full Medicaid. I am on a spend down with Medicaid. I never meet the $850 spend down amount in one month. I see various doctors including my pain doctor. Because I am on a fixed income I had to get on a Henry Ford Payment Plan to keep up with paying my medical bills. Every time I got a new medical bill my payment plan amount increased. For your information you can not get a payment plan if your bill is just $195. They do not care if you are disabled or on a fixed income. My bill exceeded a little over a thousand dollars. I did not qualify for a hardship with Henry Ford. I could not keep up with the payments. I let it go to collections to qualify for a hardship to pay the least a mount until the debt is paid. I am paying every month. Yet Henry Ford put a restriction on my account to not let me see my doctors until the debt is paid. MyChart shows I am paying each month. Why, can't I see my doctors if I am paying each month. I called Henry Ford billing and they told me to call Collections to remove the restriction knowing I am paying. Collections say yes you are paying each month, yes you qualified for the hardship payment but you have to call Henry Ford to remove restrictions to see your doctors. Again I am receiving Social Security Disability, paying them every month through collections, qualified for a hardship amount to pay each month and I still can't see my doctors. I am disabled! Really Henry Ford You Have To Do Better Assisting The Disabled And Senior Citizens With Fixed Incomes When It Comes To Them Paying Their Medical Bills. IF WE ARE PAYING OUR MEDICAL BILLS EACH MONTH THROUGH YOU OR A COLLECTION AGENCY WE SHOULD BE ALLOWED TO SEE OUR DOCTORS! EVERYBODY CAN NOT AFFORD YOUR STRICT BILLING POLICY!