Shoe Carnival

Great prices and service.

Ordered a pair of shoes for father's day cant wait for them to b delivered. Shoes arrived so excited to have these

So after accideny playing a duplicate order I immediately went to my order status to cancel. No such avenue exists. You have to contact them. Immediately I reached out by email (no response), phone (no answer, waited for an hour and a half), chat now option ( no answer, waited with it up on my computer for two hours), then tried opening a claim through the contact page ( you guessed it!! No response!!! says someone will contact you in 24 hours !) this goes on for DAYS, A WEEK! I literally wake up everyday and try to contact them all the ways I mentioned above. No response. I continue to try to just simply get in touch with ONE person from their company. Everyday, multiple times a day. Then (still without contacting me back) they decide to ship my order and charge my card. After 5 or 6 days of pleading them to cancel the order. FINALLY after a two hour wait I get ahold of someone in the chat now option. Says “that’s their system so they can ship items immediately” well my order wasn’t shipped immediately. Days and days of communication and THEN YOU STILL SHIPPED IT. Arguing for a day with this company they won’t just refund my money. Want me to ship the items back, take time away from my day to do so and then I have to pay $6 to send them back???! Then wait two weeks for a refund. I tell them no , they say we will send you a prepaid label and it will take weeks to get to you by email ?? ud83eudd37ud83cudffb‍♀ufe0f And then another few weeks to get a refund. Just pure craziness. Omg any other company I’ve ever ordered from just allows you to cancel the order. I just am at a loss for words

We went to Shoe Carnival today to find shoes that would match my daughters Snowcoming dress. The lady who helped us was wonderful! She found us the perfect shoe and was able to make my teenage daughter very happy! Thank you!

Great shoes a good service