Map
Detailed Information
- Place Types Hospital
- Address 230 Main St, Agawam, MA 01001, USA
- Coordinate 42.0843727,-72.6202662
- Website http://www.mercycares.com/body-springfield.cfm?id=50&action=det
- Rating 2.1
- Compound Code 39MH+PV Agawam, MA, USA
Openning hours
- Monday 8:30 AM – 5:00 PM
- Tuesday 8:30 AM – 5:00 PM
- Wednesday 8:30 AM – 5:00 PM
- Thursday 8:30 AM – 5:00 PM
- Friday 8:30 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
Reviews
I don't often post reviews, but this place has gone downhill fast since Trinity took over. Many of the best providers are gone now, they take forever to answer the phones if you call with a question - at which point the question gets sent to a triage nurse who will call you back several hours later, only to often say they then need to speak to a doctor. They also refuse to continue to fill medications is you don't come back for visits every 6 months, regardless of why you can't come back or how long you've taken the same medication. I highly recommend going somewhere else for medical care.
I am horribly sick and after a phone visit the nurse faxed in my 2nd antibiotic for a raging ear/sinus infection. I had to explain to her that I no longer was at a specific pharmacy and hadn't been for years. She made the changes, which I know I gave them before, the script was called in. I became sick on the antibiotic and after a few days, I called back and had another phone visit. They were going to send in a script for another medication. Once again, they had my old pharmacy in the computer, even though I gave all the information to the nurse earlier in the week, this person said it was the computer, not human error, whatever. After I gave this person the correct information, they still sent it to my old pharmacy 1/2 hour away. This all started at 10 am. After 4 calls to Trinity and to CVS, it is now after 5...I am unable to reach anyone at Trinity, unless it is urgent care issue. Now I am sitting at home, sick as ever feeling very disregarded and hopeless.........
jessica was my dermatologist and...wow. she literally saved my skin in a matter of weeks. she was so kind and helpful and the products cleared my acne so quickly. the building is very nice and clean, and the staff are all so nice!
Was just told I couldn’t go to my ultrasound appointment because I had my son with me. He was quite as a mouse and had a mask on. I can’t believe they would turn me away. Other places are understanding about child care issues. They are awful. Also having to wait months for referral for specialist. I work in healthcare and I’m not impressed at all
The office is really strict about things like birth control which is a reproductive right. I don't know if it's something I'm unaware of and you can easily be addicted to birth control? It's kind of sad because I am a fair patient and always go to my scheduled appointments and communicate way ahead of time when I cannot attend.
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