Map
Detailed Information
- Place Types Hospital
- Address 444 Montgomery St, Chicopee, MA 01020, USA
- Coordinate 42.1720275,-72.5853362
- Website https://www.trinityhealthofne.org/medicalgroup
- Rating 2.9
- Compound Code 5CC7+RV Chicopee, MA, USA
Openning hours
- Monday 8:30 AM – 5:00 PM
- Tuesday 8:30 AM – 5:00 PM
- Wednesday 8:30 AM – 5:00 PM
- Thursday 8:30 AM – 5:00 PM
- Friday 8:30 AM – 5:00 PM
- Saturday 8:30 AM – 5:00 PM
- Sunday 8:30 AM – 5:00 PM
Photos
Reviews
Always on hold way too long would be dead by the time they answer me
Doctor Cruz is great. The staff, unfortunately, are all incompetent.
Apparently they don’t believe in answering their phones. Third time I’m trying and third time I’m giving up...
i’ve already made one of these two months ago.. still no call back. I’ve called many times, one where i got hung up on, and also one where they said a nurse will call back and they never did. but really am i surprised? been struggling for months with my health, but finally have a new provider and an appointment next week! sad to be leaving this place as i have been going since i was born. but after trinity took over, what a mess. take care of yourself and please find a new provider if possible.
Update: I went for an appointment recently and received the worst service I have ever gotten. The people who work here have sold their souls. Not one of my issues was addressed, took me 6 weeks of hold to get through to them before my break ended and finally was able to make an appointment. They said they did not have time to fill out a form I had and provided a letter which I do not believe my HR will accept. None of my concerns were addressed and they have me a referral for their GI despite me already having seen one for the issue. They only want the copays. I hope this place gets sued into oblivion.nnOriginal review: I had an online visit for some concerns I had a month ago (including some severe symptoms that I had been hospitalized for) and they said they would call me back to schedule an appointment and never did. I was over an hour on hold that day. I’ve tried to call numerous times since then but despite multiple attempts I have not been able to speak to a person as hold times have been, no joke, 30 minutes or longer every time. Now I need to find a new practice. Trinity, you suck; and it’s not your staff that are the problem. Reopen your offices, cut your admin salaries and use that money to hire more help for the phones and offices.
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