Map
Detailed Information
- Place Types Hospital
- Address 1233 Main St, Holyoke, MA 01040, USA
- Coordinate 42.1659305,-72.6339324
- Website http://www.mercycares.com/
- Rating 3.2
- Compound Code 5988+9C Holyoke, MA, USA
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Reviews
I had to give one star because I cannot give zero, they DO NOT properly screen their staff. One of the “substance abuse” councilor said she had a recovery home I could go & stay. Upon discharge she took me to her home. I ended up relapsing so I never went back left all my personal belongings fast forward 3 1/2 yrs, I returned to Massachusetts married & clean looking for an apartment because I must take care of my sick mom. We find a place I call the gas co to install services in my new place & the so-called substance abuse councilor used my name & had services put n her home & ran up the bill to almost 3,000.00!!! What kind of human being does that?! She will not face me & this place continues to employ her. God only knows how many other folks struggling with addiction she is using. I will be damned if she gets away with this I am going to prosecute her to the fullest extent allowed by the law. Trust no one not even the staff!!!!
Not sure if this place would be right for a loved one that is dealing with substance abuse and mental health. I was asked to call and check back in, and I was informed the person needing assistance must call so they can note it. My problem is, this person doesnt like people, has mental health issues, and asked me to call. How I was talked to on the phone, makes me wonder how they treat people with many problems. Not good. And that was a phone experience.
Was there almost a month and was treated very well. Food was good and the staff were very friendly.
My son age (8) was admitted in December 2017. Our personal experience seemed very brief. I visited everyday for 7 days. I called nightly to get updates. Thankfully he had his own room.nCare seemed so/so. I was only in contact with the Nurse Practicioner once! The social worker was great about setting up aftercare.nThe staff seemed burnt out, which is given when they are picking up extra hours. Not a job to pick up extra hours especially doubles unless you are physically and mentally healthy yourself.nThe outcome of our discharge was revisiting stimulants (prior increased aggression) they said he tolerated them well except he was pacing at our visits and making (lightly tapping fist to forehead) never has he ever did that. Common sense is that’s not good tolerance.nFinal thoughts...this was the closest inpatient mental health facility to us (40mins away) maybe staff has changed and they have improved but last case option if you ask me.
There is a small clinic in the hospital named CHD. There is a women that works in there in a office behind the desk and she is the rudest things ever. She wines and is downright disrespectful. I would not recommend going here. The clinicians do not care about anyone but themself and the staff is unprofessional!
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