Si Senor

I hate to write this review because I have not ever really had many complaints about this restaurant (besides occasional cranky server but everyone gets that way sometimes we are all human). Today I ordered a call in take out order and what I said was misheard over the phone. I went in to pick up my order and then went in my car just to make sure I had everything, I realized what I had ordered my boyfriend was wrong. I called my boyfriend asking if he would eat it (even though I had no idea what was in it or what it was besides it being a burrito) and he said he wanted his order. So I mustered the courage to go in and talk to them about it (since I really don’t like confrontation and didn’t want to come off as mad) and what I was met with was just not good. I went in saying that I think there was a mix up in my order and immediately I was met with “no that is what you ordered” which I said that I didn’t, and I didn’t even know what item menu it was. The guy kept saying “no you didn’t say that” several times, but I just kept saying I didn’t say that. Finally after a couple of minutes of this (which honestly I was on a brink of tears) he finally yelled back telling them to make the thing I ordered and just told me 20 mins. I wish I could say it ended here but it didn’t. I went home to eat my food and realized as well that I had received some type of beans instead of my guacamole?? Which I never knew was an item menu either. So my boyfriend came with me to pick up the burritos and exchange our other wrong item and the guy simply said “no exchange you will have to pay for that” and my boyfriend said “she did pay for it you gave her the wrong thing do you possibly have her receipt?” And the guy didn’t and I just said to drop it. He also made us take the wrong burrito item “to throw away at our house”. Overall just a very awful experience and I love their food, but to be treated like that was just not professional and makes me not want to order from them again.

Love This Place!! Feels like Home when I walk in the door and smells like Good Food too ;) Must try when in town or passing by 5 Stars!

Consistently FIREud83eudd24 Top 2 places in town

Best mexican food in Mount Vernon area hands down.

Good food good service:)