Progress West Hospital

Seeing the negative reviews for this facility made me want to share my experience.nProgress West has AMAZING services. When we had our baby, my wife was very comfortable. We had a private room, the food was ridiculously cheap for what was provided, and care was just a buzz away. Once our baby was here, the staff was attentive and made sure we were comfortable. They even offered to care for our infant for a few hours at one point so we could catch up on sleep (dads, the sofa folds into a comfy bed for you)

I’m not sure why this ER has such bad reviews. I came on a Friday night I was seen quickly & everyone was very friendly. The pediatric side is phenomenal too I’d recommend anyone to go here.

Amazing! Online check in at the ER is a lifesaver. I was able to wait at home. Got right in. They listened and were very caring. I just wrote a 1 star review for a competitor. Waited at the competitor for 4 hours. Here they were nice, knowledgeable, quick and caring. Thank you.

I was seen promptly by triage and put in a room. The nurse said they'd be back with some medicine for nausea and a pain medication. X-ray came in and took me right away to X-ray and the pain medication and nausea medication didn't come for another hour and a half. I had three nurses during my 5-hour stay there. I had to beg and plead for anything I needed. There was no consistency. The doctor finally came in a little bit after midnight for at least a minute and a half. She said she would look at my x-rays again and come back but never did for another hour so it was very confusing to say the least. I was finally discharged in more pain than when I went there. I followed up from the Saturday night ER visit with a specialist that was recommended on Monday who ordered another test. I'm not sure why that test wasn't running the ER. Because the x-rays did not show what the other test revealed and I was left in pain without any decent instructions on how to attend to my condition. I do not recommend this ER or the hospital for that matter. After 8 years of experience with this hospital it's always been careless unorganized and very poor service from the doctors. Most of the nurses have been very kind but as with any hospital there are a few that should go back to school. I am sorry that BJC has this kind of a hospital in their system. It does not do justice to their name.

We just had our first baby girl on 3/6. Everything was top-notch, from doctors and nurses to housekeepers and meal services. I would not hesitate to recommend Progress West to anyone for OB/GYN, labor and delivery, and postpartum services. We were treated with so much respect and patience that I would really want to leave a 10 star review.