Home United States Georgia SunTrust

SunTrust

2171 Pleasant Hill Rd, Duluth, GA 30096, USA

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Detailed Information

Place Types Bank
Address 2171 Pleasant Hill Rd, Duluth, GA 30096, USA
Coordinate 33.9590386,-84.135373
Website https://www.suntrust.com/
Rating 2.3
Compound Code XV57+JV Duluth, GA, USA

Openning hours

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 6:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

La La (03/13/2021)

I am only giving 1 star out of the customer service from the banker I spoke with in person, but the institution itself is a joke! Do NOT bank with Suntrust! I was a customer and someone got ahold of my daughter’s banking info and made up fraudulent checks and somehow managed to deposit them AND cash them into our joint account. I submitted proof that this was a fraudulent act and submitted police reports and verified handwriting discrepancies and all. They did nothing. They didn’t even go so far as to check atm cameras. They took my hard earned money and closed my account.nnBut it gets better....nnRecently I was a victim of residential fraud and my new bank was able to determine that the wire transactions I sent were going to a Suntrust account holder. I filed a police report and my bank contacted them. I even went as far to go to a branch and show my police report and they were able to see the account holder’s info and yet still did nothing.nnThis bank is only interested in taking and keeping your money no matter what expense it greatly costs you. You have a plethora of other banks to choose from-don’t be like me. Choose wisely.

Khoi Nguyen (12/30/2020)

Had a very long line today at the drive thru. I wondered why and called the branch. The manager said: “if there is a long line, then it is a long line.” Ok?! Why? “Because we only have 1 teller working!” Then why the hell you’re not helping her??? Hire some more! Do something. How slow can this teller be? Helping 1 customer for more than 30 mins? Bank teller, not story teller. Very frustrated with this incident!

Dena O. (12/31/2020)

Horrible service. Over an hour in line. When you call to speak to someone it's only excuses from them on why they cannot help. With them being short-staffed after a holiday and before the new year sounds like poor planning on the manager.

Angela Marquez (06/04/2020)

The costumer service is amazing. Especially Ms. Maria who is great teller. She was quick and efficient, there was no problem.

David N. (08/03/2020)

Horrible horrible horrible horrible customer service from the teller. No accommodations no empathy no care no nothing to their customers during this hard time of Covid pandemic. This branch on pleasant hill road cross from Gwinnett Mall in Duluth Georgia is horrible. Would not give us a withdraw slip after we waited for 30 minutes in line at drive thru. Teller was very rude, took long time and then acted rude again. My entire family bank with Suntrust and look like they will lose all of our business because of this one horrible employee. I pray their branch manager Or Regional leader will realize this and correct it before they become well-known for their horrible customer service. A terrible bad mark on Suntrust. What a shame

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