Bank of America (with Drive-thru ATM)

Worst branch! Please close it! Donate the facility to the homeless, it would get a better use of it...

WARNING! This bank’s associated the manager and sales person Andrea are UNQUALIFIED and CLUELESS employees. I was changing my last name from maiden to married. Main corporate department told me to stop by the branch closest to home and do a quick paperwork for it. So I did. Apparently, they don’t follow main federal Bank of America requirements for a name change. Driver license with a new name is not sufficient for them! The requested marriage certificate, social and PASSPORT!!! I had marriage certificate with me so showed it. It still wasn’t enough for them to change it. They were looking at computer and searching for how to do it. Branch was closing in 5 minutes, so they sent me away with basically: oh, you know we can’t do it here, you should call 1800 number and ask them to make you fax some paperwork... I’m really suspicious about activity of these two individuals. I called back the main line and they said it is nonsense! You are required to show either one of identification only and they should be able to change the name at any branch. They said to go back to the branch, give them a call and put a manager on the phone. Apparently, they don’t have a department which contacts branches directly upon complaint.nnAnyways, TERRIBLE CUSTOMER SERVICE BRANCH. RUDE AND UNQUALIFIED PEOPLE ESPECIALLY MANAGER AND ANDREA!!! CONSIDERING CLOSING AN ACCOUNT DUE TO THOSE TWO.

New ATMs and able to get different denominations.

EXTREMELY BAD COSTUMER SERVICE!!!!!! Very disappointed... Alexei.. bank associate was more interested in his phone than the costumer he has in front ... sesting waiting until he finished 10 minutes after.... rude none profesional... i was there to open a personal and business account... but i realized that West Fargo was across the street and where i received very nice service... so please avoid this Bank!!!!

Aigul Aubakirova is Awesome.... highest professionalism level i ever meet in banking field of south Florida, straight to your target.... explaining fast & clear..... I recommend to everyone....Eng/Ru/Kaz.