Wells Fargo Bank

The banker at the desk here has an extremely negative attitude - employee culture here doesn’t seem to be a good representative of Wells Fargo’s values as a whole

There always seems to be a problem when I go to this location. Whether it be that I cannot take a certain amount of cash out or the lack of professionalism. With regards to taking the cash out I can go to other locations cash a check and get the entire amount in cash back. Unfortunately with this location they will not allow it. On 3-22-18 I went into this Wells Fargo location to deposit a work check and cash a check I received for my birthday. I believe a day or two prior I noticed I had fraud on my account and cancelled my card. So, I gave the teller my ID (my ID had expired on my birthday 03-20-18), no problem deposited my money but I had to wait a day to get the rest of my cash, like I said there always seems to be a problem getting all my cash without having to deposit it first... Then I went to the banker and was told I cannot get a temporary card because my license was expired. Ok no big deal I can understand that. Went back the next day to get the rest of my cash out. Now all of a sudden the teller has a problem with my expired license. (Funny how you guys have no problem taking my money with an expired license but as soon as I want to take MY money out there is an issue!!!) The teller can tell I am extremely annoyed, and eventually gives me my money I requested. But of course she has to act like she's doing me a HUGE favor. Fast forward to today, I still have not seen my replacement card, I have my new ID, and I need cash! I walk in and take a seat in the waiting area. Was not acknowledged until I had been already sitting there for 10mins. But that is not the best part! The banker helps 2 other people that came in AFTER me! Needless to say I stormed out and will NEVER do business with you all again. I tried to file a complaint with corporate but you're only aloud 1000 characters per email. I obviously had a lot to say so I am here. If anyone else read this far save yourself the time and hassle and just go to the Wells Fargo on Atlantic Blvd, right next to Flanigans! They are extremely professional and give you what you ask.

If you're looking for a negligible and experienced banker ask for Barry. He's been helping me for years and gone out of his way to help me.

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