Map
Detailed Information
- Place Types Hospital
- Address 2055 Exchange St #190, Astoria, OR 97103, USA
- Coordinate 46.1881706,-123.8193069
- Website http://pacificfamily.net/
- Rating 2.3
- Compound Code 55QJ+77 Astoria, Oregon, United
Openning hours
- Monday 8:30 AM – 6:00 PM
- Tuesday 7:30 AM – 4:00 PM
- Wednesday 7:30 AM – 4:00 PM
- Thursday 8:30 AM – 4:00 PM
- Friday 7:30 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Reviews
I thought it was a bit rude for Janet (unsure of her exact role at the clinic) to call at 7:30am just to confirm my cancellation voicemail...but when she VERY abruptly disconnected the call, my decision to not establish care with this clinic was 100% cemented. I guess I just expect a higher level of professionalism from someone with decades of experience in the field.
Dr. Merrill is amazing and the first Dr. I felt that really listened to me. She has made me so comfortable with her. I actually enjoy visiting with her, which makes appointments and annual checkups not a burden. She also cares for my children and they love her. We feel like we are visiting a family friend when we see her. She has taken emergency appointments that save us ER visits. The staff is amazing! My kids shots are done before they even know they are happening. I think its elizabeth? Who is an amazing employee who always remembers my kids and their names. Reception is also very sweet. I have had issues not recieving my bills, but they are so sweet when I come in and they let me know. It has never stopped them from scheduling me or treat me with anything but kindness.The only thing we can even say is that their patient rooms feel hot. :)
The office manager is rude and I decided not to even continue with my appointment. Apparently, I'm not the only one who has had a negative interaction with her. The doctors should have a good think about why more than one review has mentioned her and her way she deals with patients.
Dr. Nair is great, but the clinic manager will screw you over, call you a liar, and act like you're an inconvenience to her when you can't afford to pay bills that you shouldn't owe. It's probably better to go somewhere else rather than risk an encounter with the wicked witch clinical manager. She will do her best to ruin your life and blame you for it.
I have never been treated more unprofessionally. The rudeness of the office staff and incredibly angry & aggressive office manager is just uncalled for. As a new patient I wasn’t comfortable giving them my SSN (previous victim of ID theft due to a 3rd party mishandling my info). The admin said if I didn’t provide my SSN I would have to pay in cash up front for my appointment, even though they’d already verified my health insurance. I said fine and gave her my card. I asked if they were billing my insurance at all and that’s when the admin brought the office manager out. Janet quickly became condescending and rude/pushy, she told me I was criticizing their office and being difficult and she canceled my appointment. I was like, what? I literally just paid you in full. She told me to leave or she would call the police. No joke, this happened, I was in shock and she just kept saying “we’ve done everything we can to help you but you just need to leave, you’re being too difficult.” Unbelievable.
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