Map
Detailed Information
- Place Types Shoe store
- Address 50 Main St #135, Salt Lake City, UT 84101, USA
- Coordinate 40.7682191,-111.8905152
- Website https://www.aldoshoes.com/us/en_US?utm_source=G&utm_medium=lpm&
- Rating 3.7
- Compound Code Q495+7Q Salt Lake City, UT, USA
Photos
Reviews
The store is taking sanitary precautions. Good for them
I love Aldo shoes, but this location has terrible customer service. The staff always seems like they're too bothered to greet anyone or be helpful to customers, even when it's really busy. My boyfriend needed his size in a pair of shoes he liked, and had to wait for the staff to finish their conversation with each other to notice him. They didn't have his size, and they didn't offer to look online for him like Aldo normally does when they don't have your size in store. Before my boyfriend took the shoe back to the shelf, I asked the employee if they could look online for the size. They did have his size online, so we were able to pay and have them shipped to his house for free. I've had a few other experiences similar to this one, where I feel ignored or like I'm a bother to the employees. Customer service here seems to have gotten worst in the last few months. Better off shopping online.
Love the cute store, but the girl working was so rude. She didn’t have the decency to greet my boyfriend and I when we walked in, even though we were the only ones in the store at that time (1pm)
2 - 3 mins after she had no hesitation to greet and welcome two other customers who had walked in that looked like business men and not to mention were white. I’m Hispanic and I did not want to assume anything, but when I asked for her assistance she seemed disgusted and like she didn’t want to help me at all. She practically threw the shoe boxes I wanted to try on and didn’t look me in the eyes. It was pure discrimination and Aldo shouldn’t tolerate that from their staff. Highly disappointed because I’m a frequent online shopper. I’ve travelled for model work in so many cities and I’ve never experienced such horrible customer service out of all places it had to happen in Utah at City Creek!
Poor customer service. If you cannot provide a good customer experience whether the situation is difficult or not please get out of the industry.
This is my go-to for all my shoes. The employees are always very helpful and friendly. I recommend going during sales to save a pretty penny. Usually, I can find something to love in their clearance as well!
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