MountainView Regional Medical Center

I felt my experience left me feeling they lack the ability to sympathize or care for their patients and they are forcing their employees to do the same. It’s very clear money drives motivation for this hospital and not helping patients manage their health. They never discussed how I would be paying for the 799 my insurance won’t cover only to fast and be on time.. they never even told me I would even have balance or not they just made the appointment with fasting details.. So when I arrived they decided to tell me right then without any kind of deposit they will not do my ultra sound. I politely explained I have dollar to my name that I paid other medical bills to get ahead and I won’t have money for my HSA until payday etc..the gentleman who was checking me in was more than kind and helpful. I felt his management was forcing him to treat people this way because he was satisfied with my response but his director in some office in the back was not satisfied with me having no money to give them right then and there.. it’s not all about the money either it’s about respect of my time as well I took off work to be there for that appointment .. did as they asked I respected their time and requests. Also they made me feel I’m not wealthy enough to be in that hospital because I do not have money right now to satisfy those needs.. I hope I never ever have to go there ever again. I hope they don’t force someone to give their last 10 dollars out of guilt for something they can set payment plans up for anywhere else .. and all of us have the same right for service regardless of income and finances.. Side note it was blessing I ended up place more affordable same quality.. Please check out Sun View Imaging it was fraction of the cost..

Very thankful for the care they are giving my brother. Also I'm thankful for them, taking his health very seriously. Very excellent hospital. Will meet all your health care needs and wants to better you health over all.

My father was admitted here while on vacation. He started feeling ill while in Arizona but the doctors there told him it was just altitude sickness. On the drive home, he still didn't feel well and was extremely sick. My mother took him to the ER when they got to Las Cruces and they diagnosed him as having a cerebellar stroke, which isn't very common and can be tricky to diagnose. If he hadn't received quality care when he did and a proper diagnosis, he may not have made the full recovery he has made today. Grateful for the excellent care at MountainView Regional Medical Center. He loved the nurses and staff. They were great making sure he had what he needed to make the 13 hour drive home and was prepared to see his own doctors when he got back.

Will never ever go to this hospital again a substandard care no pain management and some nurses don't care about their patients now I'm home with very little instructions on home care I have fallen I've got a hip injury .an ankle injury and I can't even walk plus I had right shoulder surgery 8 weeks ago and also injured my shoulder. Also never got a script for pain management pills. It was a very stressful situation for me and I would be scared to die at that hospital.

I love Mountain View! The nurses and doctors give good care and they have a wonderful bedside manner!! This last stay, however, had a few issues that need to be addressed administratively. My concerns are: -Medication to patients (process/care) -Case Management -Discharge documentation