Advantage Plus Federal Credit Union

I am so fed up with this place. I have been trying to refinance my car for months now and David has been a complete joke. He never answers phone calls or returns voicemails. The paperwork I signed was not the payment amount I paid. I have tried and tried calling to see what’s going on and no message has been responded to. I definitely will not be doing business here again.

My first loan was with David Silva and he was the worst!!! He dragged out my loan process all day until he left for vacation at 2pm.. It took him over an hour to respond to any message. Asked to speak to him through the phone and he said he wasn't available through the phone only email.. Then would call randomly. Never once told me my percentage rate or any info for that matter. Found the time to inform me that he was leaving at 2pm tho.. 1:45pm he wrote saying he could not finish the loan in time and he would transfer me to another loan officer and failed to give me a name or number. I finally called a different branch and spoke with a different loan officer and she had me taken care of in LESS than an hour!!nDavid Silva is a joke.

Antvantage plus is an amazing Credit Union. I give them my business hands down! When you go in ask for Bobby. He is the branch manager and loan Officer. He is an awesome guy! He will go far out of his way to make your experience a great one!

I have been banking here for over 10 years and I just opened up a new account with a new loan. When I go in the branches, the service is usually great. The Chubbuck branch drive through is a no go for me. I’ve waited so long with the girl in the drive through looking at me but she doesn’t ever say anything so I drive off. My biggest issue with the credit union is No one ever answers the phone! I have tried 3 different branches and multiple departments. I’m really debating if it’s time to switch credit unions.

They are always so kind and willing to answer any questions.