Home United States New York Citizens Bank

Citizens Bank

2255 Hudson Ave, Rochester, NY 14617, USA

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Detailed Information

Place Types Bank
Address 2255 Hudson Ave, Rochester, NY 14617, USA
Coordinate 43.2088363,-77.6014066
Website https://locations.citizensbank.com/ny/rochester/2255-hudson-ave
Rating 3
Compound Code 695X+GC Rochester, NY, USA

Openning hours

Monday 9:00 AM – 4:00 PM
Tuesday 9:00 AM – 4:00 PM
Wednesday 9:00 AM – 4:00 PM
Thursday 9:00 AM – 4:00 PM
Friday 9:00 AM – 4:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday Closed

Photos

Reviews

Evelyn Santiago (10/23/2019)

I’m trying to close an account and they send me back and forth ..I went into the Branch twice and talked to customer service and they make things so difficult ..I don’t think they know what they are doing .. so happy I’m closing this account. I opened it initially for the first time homebuyers program they HAD that they didn’t have anymore and they just horrible I will just stick with ESL forever.

Autumn DiDio (08/13/2018)

I brought in a bag of change that wasn't rolled and these people treated me like any other. I thought they would be mad and I wasn't even sure if they would take it because it wasn't rolled. They did.. with a smile. Ender was my teller and even when a few customers came in he didn't catch an attitude that he was stuck counting my change. Luckily his Co worker is super fast at what she does .I didn't catch her name but she obviously knows her job well. So thank you to these wonderful bank tellers!

Joel Ajavon (12/11/2018)

review on Jessica urburunCitizens Bank 2255 hudson ave rochester ny 14617nnI went into this Branch today around noon to cash in 3 blank money orders I was told by the bank teller just sign front and back of the money orders and to show ID and she would cash them no problem I was then told to wait she needed a supervisor (Jessica Uruburu) to do an override I was then told by Jessica she needed to verify the money orders after verifying the money orders confirming that they were good checks Jessica then proceeded to tell me the money orders could not be cashed because they were not purchased at this branch and because they were not properly signed the money orders were blank when I walked in I was told by the teller to sign them I truly believe the Jessica Uruburu is racist I've done business with plenty of banks over the years with checks and money orders and have never had a problem I hope that my experience will help others make good choices when it comes to choosing which banks to do business with and also help Jessica's superiors to give her the training needed to treat everyone equal regardless of race

Paul Shur (09/05/2018)

Can I speak to bank manager? She on vacation and ast manager at warning location u can go there. Wth put money in these bank accounts but no customer service . Will be changing banks soon. Been with them 10 years very sad.

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