Olive Garden Italian Restaurant

The food was amazing our service was not. We ordered drinks that didn’t arrive until we wanted boxes to go.our server was in a rush cut us off every time we spoke. Told us she was going to take the drinks off our bill then left. We waited so long I just payed for the drinks that we never even drank. And then we left never saw our server definitely not impressed.

Absolutely amazing customer service and simply being a beautiful human being. I’m a nursing mom, we were on our way home and stopped to eat as my 6 month old son just had surgery and we had a long trip. The waitress was amazing, noticed I didn’t have hands to put my food away (which I would have after he was done) however she was kind and dumped it in the to go container for me and talk about how beautiful he was. She made jokes and laughed with us I wish I knew her name to leave a good review for her. She had glasses and black hair with fair skin.

Service was good. Our waitress, Miss Tiffany was nice and the food was delicious! Worth the wait in line for about 45 minutes. Next time I will call for a reservation.

Impressed with the corporate Guest Relations team, as they asked me if I would further explain my 2-star review. After giving them details of my previous visit, they followed-up with the store to address my concerns. They communicated to me what is being done for training regarding the culinary staff, as well as customer service staff, and invited us back to give Olive Garden another try. Such wonderful conflict resolution and customer service - especially as it was completely unexpected!nnDuring our second visit, we enjoyed our meals, but our waitress (Madison) was truly who made the experience a complete 180 from our last visit. She was attentive and kind. Communicative and met needs we didn't even ask for (ie. refilling the children's drinks, removing plates, etc.) Thanks, Madison! Olive Garden is lucky to have you!

My friend and I recently had lunch at Olive Garden in Watertown, NY. On Wednesday February 17, 2021. We would like to mention our waitress, Emily F. She was delightful and efficient plus she took the time to help us with using our gift cards to pay for our lunch. We love Olive Garden and people like her make us eager to return.