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Flagstar Bank

3205 28th St SE, Grand Rapids, MI 49512, USA

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Detailed Information

Place Types Bank
Address 3205 28th St SE, Grand Rapids, MI 49512, USA
Coordinate 42.9130769,-85.5877135
Website https://www.flagstar.com/woodland-flagstar-bank-grand-rapids-mi
Rating 2.3
Compound Code WC76+6W Grand Rapids, MI, USA

Openning hours

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 1:00 PM
Sunday Closed

Photos

Reviews

Backyard Guy (09/29/2020)

Inconvenient hours for anyone working 1st shift. No mobile deposit for long time members. No restroom for their clients. Friendly staff, though. Also, interest rate is not competitive.

James Kok (04/30/2020)

I have always found them very helpful and friendly. They handled some confusing issues well. When they didn't know the answer to a problem they consulted with knowledgeable people who did.nI found that their professional approach worth a little bit of extra time.

Seir Monroe (06/08/2017)

If you're looking for a cookie cutter bank keep driving this is a grown up bank and one that is looking out for your future. No tellers and personal one on one banking almost like a credit union but a little like a bank live it everyone knows you like family

Festival Davis (12/05/2016)

Don't waste your time here. The comerica across the parking lot is 20 times better and way more friendly.

Jonathan Seely (06/03/2016)

I've been a Flagstar customer and have watched them go downhill for the past 12+ years. Most recent negative experience was at this branch where a half hour before close, there were 0 tellers working (not terribly uncommon here) and two personal bankers handling both the drive thru and the lobby. One banker was involved in a long difficult situation with another customer, while the other seemed to dragging out a transaction with another with lots of small talk. I am fine for being friendly, but all I wanted was to withdraw some money from my checking, and I stood waiting from 4:21 pm to 4:45 pm before anyone assisted me. There was also a customer at the drive-thru who was clearly as frustrated as I was, as he wasn't even acknowledged by the staff. There was no reason the staff couldn't have interrupted what they were doing to find out what I (and the customer in the drive thru needed) and taken less than 5 minutes to handle our transactions before finishing up with the other customers.nnAnyway, I waited long enough and have gotten bad enough service over the past few years that I decided to go ahead and close both of my accounts, which the staff did without even asking why. Honestly, had I not had 30 minutes to stand and think about it, I probably would have left them open.

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