Fifth Third Bank & ATM

Always welcomed and helpfulnHave been with them for 9 months and won’t change

As far as the customer service goes at this branch I've had nothing but a very professional experience as well as friendly which has not been the case with some other neighboring branch locations. Kaitlyn (I hope that's how she spells it) has been great as well as Andrew whether that be when I have come to the branch or called on the phone, they both handle my requests quickly and efficiently. I might add that I've only recently started to come here because of another locations shortcomings and this has been during the pandemic so I've never actually been in they're lobby, so to have this good of service during these hard times we're facing in Michigan and never set foot inside has been a reassurance. So thank you too you two and keep up the good work!!

We have literally had nothing but problems with fifth third. Originally we thought they were excellent. A substantial amount of money was taken out of our account without our knowledge and they reversed all of the fees associated with it as (they admitted) it was their fault. Fast forward to the government shut down. Times were rough, so we asked them to reverse a couple fees. They said they couldn’t do it because they had previous helped us (and by helped us, they mean they did the right thing and reversed erroneous fees). Fast forward to today. I cashed a check for another substantial amount and paid the fee for immediate funds. So I sit on the phone with them in the grocery store and they tell me there’s suddenly a retroactive hold on my check because the DEPARTMENT OF TREASURY “might have” written a bad check. So they can’t release my hold and they won’t refund the fee. I talked to another “specialist” on the phone and she said “it’s not like we don’t want to help you, it’s that we can’t.” I proceeded to ask if it was the same situation with the shutdown. She said “ No, we were reversing fees for all government employees. We could have done that.” I’m just closing my accounts. We can’t keep our money somewhere where we don’t feel valued. Were we being discriminated against as the only government employees that weren’t allowed a courtesy? I guess that’s something to look into.nnEdit: They want me to call them after the hours I spent on the phone with them for them to tell me “they can’t help.” If they “wanted” to help. They should have instead of telling me there’s nothing they can do. There were no fees associated with that particular hold, but $100s of dollars were charged in fees for the hardship they caused.

I started a payment processing system at 5/3rd for my new business with Ryan Gleason. 5/3rd had a great business reputation in my mind before this experience. However, my account wasn’t properly handled leaving me with two open accounts, therefore charging me double the processing fees. After months of trying to get some assistance I have repeatedly been ignored and had to discover on my own I hadn’t signed up for a 5/3rd service at all and was sold a account from a 3rd party vendor. The experience had been terrible, months long and still unresolved. Do not handle business here, it will loose you time and money.

Many years ago this was my favorite bank. Over the years from bad customer service to the employees not being able to perform their jobs satisfactory. Today I went through a very complicated process to closey account