Wags on Willow

It was our bernedoodles (Cola) first time getting a groom and I was recommended this place by a friend. It took about 2- 2.5 hrs. When I picked her up she was a happy pup and looked even better than when I brought her in (even with shorter summer cut) oh and her face was trimmed beautifully. She smelt so great- even days later! Great customer service from the start of scheduling appt until pickup. I highly recommended this place!

Wags is THE BEST. Just picked up my little pup who is looking quite pretty. She LOVES going there. The staff is terrific.

I truly wish I could have loved this place. I took my labradoodle Khloé in on Saturday to get a full groom for the first time with Alli. We picked her up and she had her paw pad cut pretty badly and was bleeding quite a lot. I called to see if I could get some clarity around what happened and was told that there was no way she could have been cut while grooming (if she was cut during grooming I would completely understand because accidents do happen). Maybe the cut went by unnoticed which would be okay too however I didn't like the next comments even more when I asked what else could have happened. Alli mentioned that Khloé was nervous in the crate and she could have cut herself in there. Khloé is crate trained and also what in the world could be in the crate that she cuts herself on even if she is nervous? I had to get Khloe's vet involved because her paw pad bled for 4 days and she was in pain. It is now Thursday and just today her paw pad stopped bleeding. Nonetheless, not one call from Wags on Willow to ask how Khloé is doing. Pretty disappointing. Also, she came out of grooming with dirtier ears and teeth than she went in with. The actual hair cut was very pretty though. You'll notice I don't like to leave bad reviews (this is my first) but situations like these should be handled with a lot more attention in my opinion. Khloé means the absolute world to me and I try my hardest to ensure I provide her with the best care and that does include care with the groomers as well and this situation was very unfortunate.

My dogs go here for grooming with Maggie and she always does a great job! Mary and her staff are always welcoming and friendly. I highly recommend this place.

We have a golden retriever who got the worst trimming ever this week. Prices are high but grooming is not consistent. We have used their services numerous times and NEVER get a consistent result despite the “ notes” they take on the dog. We will be going elsewhere in the future.nnI gave 2 stars because the facilities are apparently clean. Not enough of a reason to use them again.