Best Buy

This place doesn't have anything in stock

Geek squad able to fix problems with my account and products

Had a TV break that was caused by a faulty leg. The top right corner cracked. I tried explaining to them that the only reason that it cracked was that it was faulty when I bought it but even though I bought purchase protection it couldn't be repaired. They told me to call the manufacturer. The manufacturer told me to call Best Buy and that there was nothing they could do. Was on the phone for hours back and forth. Unfortunately, I didn't get a new TV but the staff at Best Buy was very empathetic with me but I know they have to stick to their policies. I even talked with the manager of the store and he said there was nothing he could do, but he displayed genuine empathy for me, despite the fact that there was nothing that could be done. I never got a new TV (lost $300) but the Best But staff treated me very well and listened carefully and kindly to my case. They tried everything they could. Corporate policies are impossible to circumvent, unfortunately. But the manager said he tried everything he could to get me a new TV. I believed him and despite my breaking down in the store (who wouldn't if they just found out they lost $300) he was again very empathetic to my situation. I'm still going to shop here because despite their policies. The staff was incredibly helpful and spent over an hour trying to get me a new TV. This is a great Best Buy if you needed to go to one, even despite my sad situation. I don't blame the owners or the managers, I know they have policies they have to follow that can't be changed no matter what due to corporate.

First of all we have been customers of Best Buy for many years, however we found out things have changed ...nThey Will not stand behind what they sale. Had an issue with a blue ray player. Waited 10 minutes so the girl in customer service finished a conversation with another employee.nWhen I was finally addressed, it took 30 minutes to tell me that they don't stand behind what they sale. I would need to contact the manufacturer.nAbsolutely the worst customer service experience. No wonder all the employees were standing around in peak business hours. We will exhaust all options before buying from Best Buy again.

The gentleman that helped me was courteous and efficient. Much better than having to make an appointment at the Verizon Wireless store to get an upgrade. This is the third phone I have bought from them and always have always received great service.