SunTrust

The SUNTRUST atm at this branch withdrew $500 digitally from my UI GO CARD account, but the SUNTRUST atm did not dispense the cash. SUNTRUST is not taking responsibility for this. They are refusing to help us. It is the SUNTRUST atm at the SUNTRUST bank. Who else is responsible? We have been with SUNTRUST for about 15 years. They are, in essence, attempting to STEAL our $500. We will be changing banks and taking whatever legal action necessary to get our money ASAP.

I’ve had such a frustrating experience with this branch that remains unresolved. I’ve been banking with SunTrust since 2009. My mortgage, personal banking, and two businesses are through SunTrust.nnWhen I opened my private practice in November 2019, I was given a $400 promotion for opening a business credit card, a business savings account, and merchant services, which involved buying a Clover machine for credit card transactions. I was told that within 2 pay cycles, the $400 would show up in my business account. Nine months later and countless emails and phone calls later, only $200 has been deposited into my account. And those $200 were hard fought on my part. I had to call for several months to follow up on this and finally in April 2020 (five months after opening my account), half the promised promotion money was deposited into my account.nnWhen I asked why only half the promotion was deposited, I was told by that bank associate who helped me open my account initially that she had misunderstood the promotion, and I only qualified for $200. I was incredibly frustrated as the ONLY reason I utilized merchant services was to get the $400 promotion. I have another system that does my billing, but I figured I would pay $100 for merchant services in order to earn $400. That bank associate (who I should mention is so friendly) has been out on leave for about 3 months now so I’ve been communicating with other people. I have left several messages with other associates and have been told six times to expect a call from the branch manager, including when I was communicating with the original associate whose now on leave. I have been told to expect a call from the manager as far back as March 2020 and that has yet to happen. I feel incredibly frustrated because as a small business owner, $200 makes a difference to me. And most importantly, I feel that a company should honor what they say. I lost money (the $100 on merchant services I had to pay originally) because of their employee’s error. I feel so confused why a company as large as SunTrust has dragged this $200 discrepancy out for months, and it still remains unresolved.

Words cannot describe how infuriatingly disrespectful the staff at this branch is. Absolutely zero regard for a customer's time. Closing my account immediately.

I've worked with Chas on two different occasions this year & he has been very professional, helpful, & personable.

Very rude , unprofessional, the manager hung up on me ! Don’t ever give business to these people! BE AWARE