Winchester Medical Center Diagnostic Center

I broke my ankle and was sent by my Dr. to get xrays. We showed up with no appointment and where seen promptly and the xrays only took about 5 min. All of the staff where extremely nice and very prompt. The technitial was awesome and even called my Dr. immediately after the xray to discuss with the Dr, and allowed me to talk with the Dr. on her phone to review the next steps. I was very impressed with my experience here.

My lab tech, Abby, was extremely professional and helpful. She kept me updated throughout my 3 hour glucose study, ensured I felt comfortable and verified that I was feeling well enough throughout the test.nnAlso worth mentioning:nI showed up at 0700 to complete a 3 hour glucose study. I did not have an appointment based on inaccurate information I received from a phone call I’d made. I was extremely anxious, tearful, & upset when I found out I’d have to do the fasting and test on another day if I didn’t have an appointment. Pregnancy will do that to you. Karen F in patient access took the time to set up an appointment for me and was able to get me in that same morning so I did not have to fast, pregnant with twins, on an additional day. She jumped into action, got on the phone, and spoke with a young lady (Amber, I believe) who was luckily able to fit me into the schedule. I was so impressed with their service and the fact that Karen treated me as if I were her own family member. My registration clerk (Cathy, I believe) also came by the lab to make sure I was feeling okay and not as tearful as when she registered me into the system. To combine that service with an extremely professional and comfortable lab experience was unbeatable. The facility was clean, welcoming, and comfortable. The team they have working and the diagnostic center is amazing. I’ll continue to do the rest of my testing at Valley Health diagnostic center and recommend my family and friends do the same.

Hours of operation needs to be updated.nMany services are only available until 5:30pm vice 7pm, as listed for the hours.

It’s almost as if this facility wants people to travel outside of the area for care. 4 calls to schedule an MRI with an order from a provider outside of your system is unacceptable. From “no order received” to “telemedicine isn’t okay, you have to see the provider in person” to “we received an order, please wait 24 hours for us to call you to schedule” to “we have no order”. VH had a good reputation at one point but it’s gone downhill. Heads up people - you can get an MRI for $400 cash if you go to Progressive Radiology in Hagerstown!

I came in this morning for blood work and xray on an active 2 year old. The staff was suuuuper friendly, helpful and went above and beyond to assist as soon as I walked in until we were all done. Lab techs were patient, understanding and prepared to work with a fussy customer. Minimal wait (8:30 am on a Tuesday) A great experience for an understandably difficult visit.