Foot Paths

I had a pleasurable and easy experience while purchasing a pair of shoes for work. Store was relatively empty and they had my size in stock. The return process however, has been the exact opposite. The website shows hours open on Saturday until 9pm. I show up at 6:50pm and the door is locked and lights are off, but there are 2 workers standing at the cash register. I call and basically get told the website hours are wrong and they always close at 7pm but that night there was “an emergency” and they needed to close early. I was quite disappointed and reached out on the website contact page to voice my frustrations. If I had known the store closed at 7, I would have gone earlier. Also it did not seem like there was an emergency as the worker had time to answer my call in the same amount of time a simple return would take. I check the hours for during the week and planned to stop by this morning before working. The website said open at 9:30am. I arrive at 10:15am or so today and the door is once again locked. I call the store asking what time they open and am told between 10:30-11am because of technical difficulties. I work 10:30am-7pm and I voice my frustrations as I have now have gone out of my way and tried to return shoes twice. I was told that if I went this upcoming Saturday between 10:30am and 7pm that the store would be open and if I was over the 21 day return mark, that as long as the shoes were unworn (which they are) and that I had the receipt (which I do), they would make an exception. It is unacceptable and unprofessional to not have updated and accurate store hours on the website or at least posted on the door. Unfortunately, I don’t work from home so I have to rely on the store hours to try and get somewhere around my job schedule. The worker on the phone this morning was nicer and more understanding than the female I spoke to on Saturday but I am still quite frustrated. I plan on making a final trip to the store, returning the shoes this upcoming Saturday, and will then not be shopping from this store again.

Best deals around Boston....my friend Danny

They look like they have great selections and designer shoes, but their prices online (at least) seem more pricey than DSW.

I went to go buy white converses and I handed the shoe to the employee with blue hair. She went to go get my shoe size, I waited 8 minutes for her to get it and she came back with nothing. I was confused, but still waited another 3 minutes to see if she would bring my shoe size. She didn't yet, so I decided to ask her if I could get my shoe size for the white converses and she responded back with an attitude and rolled her eyes at me.

Love this place!nI go there every Friday to buy a pair.. Love the staff. ud83dudc9aud83cudf43