Umpqua Bank

Joy the manager of this bank is extremely unhelpful and was very rude on the phone . Do not I repeat do not use this location . 7th st Umpqua is much Better of an option . She did not have a solution for my over draw fee although my account did not stay In negative . The money was transferred back . Still charging me $35 fee . She was rude with her tone and I was really surprised this was the manager . I will be pulling my money out of this bank and going to another one based on my experience I had with her . Really disappointed customer !!!

It's awesome when you walk in and everyone knows your name. Friendly, helpful, and personal service. Thank you

So i am calling at 4:30, recording saying they are experiencing high volume of calls, no one ever answers the phone, it's now 5:11pm and they are closed but no one comes on the phone to tell you they won't be taking your call or have an automatic message telling you it's ok to hang up bc no one will be answering your call now since they are closed...

5:00