Chase Bank

Danielle was delightful. She helped me get my cashiers check and even waived the fee!!!! Not fr this area and was really lost. She got me in and out very quickly. Nice clean and good looking branch. I was greeted at the door and helped right away. Very happy with the service here and staff.

I would like to start by saying that I have utilized Google for many years and have never once written a review. I went into this Chase location today because I was considering opening a checking/savings account. I often receive Chase offers via email and thought I would check it out. I am currently still using a credit union from my hometown and thought it would be convenient to utilize the bank across the street from my home. When I went in there were two people ahead of me. One at the counter (obviously having problems) and one in line. There was a kind woman approaching us in line making small talk and assuring us that we would be helped soon. At this time there was only one bank teller working on a Friday late afternoon and two people sitting at desks. After waiting approximately twenty minutes I decided to just cash my payroll check instead of opening an account. My payroll check was a Chase check and they charged me $8 to cash it. I requested that they waive the fee because I heard them offer to waive the woman's fees in line ahead of me for patiently waiting. The person in charge (Stephen) refused and said if I had an account it would be free. I mentioned that he waived the other guest's fees and he said that if I wanted it cashed for free that I could take it to my bank. I come from many years of customer service and was I completely shocked with the lack of care and concern in this Chase branch. Extremely disappointed.

The gentleman that assisted me was very helpful and assured me that there would be no issue with cancelling my lost card and giving me a temporary one till my new one would come in. He was fast and friendly and had me stress free in just a couple of minutes. I did not remember his name but he was in an office at the end on the left side of the bank.

Chase is the worst bank I have ever experienced in my 40 years of banking. Since opening an account one year ago the Customer Service (at a 2 different Branches) have made so many errors and dropped the ball so many times I've lost count.

Excellent service