Sacramento Ear, Nose & Throat

Update: spoke to “office manager Cortni” She is a bundle of joy. Our conversation included her interrupting my self or my fiancé ever time we started speaking, with a VERY condescending demeaning attitude. Not helpful whatsoevernnWe did however speak with Dr Carlton directly eventually. It saddens me that he works for this office. We very much enjoyed Dr Carltons bedside manner, communication, and knowledge. I wish he worked for a different company.nnOur experience with Dr carltons office has been incredibly awful. My husband and as scheduled for surgery and was quoted $1,000 for patient responsibility. The Friday before his Monday surgery we were told that amount was raised to $3,100 (kind of a big difference). After MANY times trying to contact Adrianna for explanation of the 8 codes added to the surgery we were either met with a hang up or left a message no one would respond to. We couldn’t even get ahold of anyone to find out if and how he needs a covid test. We are at the surgery center now. His check in was 10am on surgery day. Adriana told my husband this morning before we drove down to the surgery center that insurance had approved the surgery and to be at the surgery center at 10am. We are here now. Insurance has yet to approve the surgery because Dr Carltons office did not send over appropriate documentation. This means myself and my husband took off work drove 45 minutes to be here and are met with the decision of chancing if insurance will pay for the $78,000 Surgery, I’m sorry but this is not a gamble we are willing to take. Thank you Adrianna for misrepresenting the truth, thank you for wasting our time, thank you for not being able to be contacted, thank you for making this already stressful situation so much worse. My advice, go ANYWHERE else for any ENT services.

First this is the review for the two female employees specially, and has no negative reflection on the doctors. The two ladies at the front are very rude and unprofessional. Just a side note, we can all here the entire conversation between the two of them bashing other employees, talking about what’s not in their job description, sending new patients to a specific line because no one answers that line anyways and it is not their problem. I’m literally shocked as a patient to sit here and here this.

Dr. Ow has been very helpful in getting me back to being able to breath again. He was straight forward with the expected pain and surgery outcome, he explained all the steps. The office is difficult to get a hold of and I had to wait for return calls for days but after speaking to Dr. Ow he apologized and spoke to team about it. They are improving. I am thankful Dr took me on and completed the surgery.

Hung up on me. Looks like the reviews are true.

They've rescheduled my daughters appointment NINE times since sept. We still haven't seen the specialist. They're rude, professional and lack customer service skills. Drs are NEVER in the facility it appears per their voicemails over and over. When u leave msgs for management they don't return calls either. This place and their employees are HORRIBLE and do NOT care about their patients.