Santander Bank

Miriam Garcia this one star is for you. Ran out of 100$ not your fault but giving me every excuse in the book and telling me to drive around to other banks is. Let’s try a little customer service and tell me what you can do? or perhaps work with me to develop a plan. Bank checks for free? maybe 50s? But instead excuses and tells me to go “figure it out” for lack of better words.nnCorporate feel free to reach out to me!nnAmazing Managers and the regular tellers. are 5 stars!

They do not deserve a star but I had to give one ..ugh , I had to deposit a check ...and apparently, its not that easy to deposit a check. The girl behind the counter did not communicate why she keeps walking away from the counter ...continuously (over four times) to speak to another person that works there about the check that I am trying to deposit. . I tried to communicate with her however she seemed so lost and made me feel so frustrated. I was told that I needed to have some special paperwork done ...and the girl behind the counter told me I had to wait for the person and that would take over 15 minutes. Only to have to get this paper notarized ..and to this day I have NO IDEA WHY?

They were very comindating for me

I’ve been to many banks and Santander is by FAR the worst I have ever banked with. Getting issues resolved is like pulling teeth. They didn’t collect all the documents they needed to open our account but opened it anyway, and then continued freezing the account because they didn’t have the proper paperwork. They couldn’t even tell us what paperwork they needed from us to reopen the account so there was nothing we could do. Furthermore, they lie CONSTANTLY. An assurance that it will be fixed, or even something simple like a promised phone call, has a very slim chance of happening. Furthermore, my appearance was even criticized by the teller (they disliked my hat). It has been a painful experience and we will likely now be switching banks once we decide on one. Be extremely cautious if you choose to bank here.

Joe gonsalves is the branch manager, and provided exceptional service. Husband and I needed a copy of our identifications f husband and I needed a copy of our identification rom an old account. Joe went above and beyond to make phone calls and even look full-time in the back through thousands of records. Thank God he found them! often times in customer service you don’t need people to go above and beyond .