Fleet Feet Sports - Pepper Pike

(I bumped up my rating for only 1 reason - diligent, respectful, honest, constructive communication from Jody around clarifying their perspective. We still disagree, but his intentions are so clearly good, well, hard not to give that it's due.)nnHave had good luck here until today - my wife and I have purchased many pairs of shoes over the last few years. Went in with a defective sole (conspicuous defect, heel section fell off after moderate use; they said they'd never seen anything like it). Shoes had cost $180 and I'd purchased 3 pair from them (all failed, bizarrely!). They said they couldn't/wouldn't do anything and that I should call the manufacturer directly and see if they would do anything. Really? So why would I ever shop again here?nI usually try to support local shops rather than online, but I will rethink that in this case. UPDATE: Found them almost 20% less expensive online - where I just ordered 2 replacement pair - which I was planning to buy at Fleet Feet, had I had a better experience.nnAFTER SEEING A PROMPT, RESPECTFUL BUT SOMEWHAT INACCURATE RESPONSE FROM JODY, BELOW, I REPLIED:nTrue, the shoes you mentioned are from Feb-April of last year (total on both receipts, by the way, is $712.00 - including the other shoes/inserts purchased - not an insignificant sale). And those are not my/our only purchases - those are just the ones found during the quick search today. I have 3 pair, all purchased from you, and my wife has purchased other shoes from you as well.nnAt no point did I REQUEST - NOR EXPECT - that you would take 1, 2 or all 3 of these pairs of shoes back and give me a single free replacement. I just found it to be MUCH worse wear on the soles than any other pair of shoes I’ve ever owned, and your sales person took one look and said “WOW! I have NEVER seen this before.” Kind of indicates a likely defect, not “normal wear and tear”, right?nn>>> What I asked for

The Pepper Pike Fleet Feet was by far the best experience I have had at a shoe store. The employee who assisted me was genuinely interested in my training goals and helping me find the best fitting shoes based on them. The shoes I bought were not what I would have chosen on my own, but I used them on my long run the next day and could not have been more pleased. Thank you!

First time my shoes felt great!!! Got On trail in yellow color!!!

I enjoyed my experience in this store. Tyler provides great customer service.

I went to Fleet Feet after getting more serious about running. I wanted to find a running shoe that would help protect my knees and hopefully allow me to increase my race distances. I was met right away by a friendly and knowledgeable staff member who evaluated my feet and then gave me a selection of shoes she thought would meet my needs. I settled on a pair of Brooks Glycerine and they have made a big difference in the short time I've been wearing them. I would recommend that anyone interested in running on a more serious level take the time to go to Fleet Feet and have them help you find the right shoe.