Fifth Third Madisonville Operations Center

This company needs to get it together. You have workers that are suppose to be working from home and kids in the background yelling and screaming. How do they work in the office with kids absolutely not so they should not be working from home without someone watching them. You are told by workers they can work better in the office so there for fifth third get your workers back in the office then maybe they can get more home refinancing done quicker instead of waiting over 6 months. I'm getting ready to cancel and go to another bank and if I would of read reviews first I would of never went to fifth third in the first place.

I hate fifth third so much; they caused me to cancel my account because of their customer service and terrible handling of me when I was their customer, i forgot that was the last account linked to the IRS Stimulus, the portal to change my bank account was gone, and my stimulus money went to a closed account. This was a long drawn out story as to why I left them, but they managed to get me one more time. I will remember fifth third for life as to how much I despise them for making me leave and now losing my stimulus money that will sit in limbo. Part of this is my fault, but they really forced me to leave months ago. I will hate you for the rest of my life fifth third.

You hear about banks ripping folks off in a subtle way but these guys are as blatant as they come. NEVER take a vehicle loan with them. They will steal your money and hold your title hostage. YOU HAVE BEEN WARNED!!!!!!!!

From a customer service perspective there are people and processes in place to resolve issues, my issue required escalating to the supervisor but once in their hands they were able to work on it and solve it beyond my initial expectations. As for the way the bank itself goes about business, I have some doubts they have their customers' best interests in mind given some of the random fees and restrictions on the account. Overall they seem like a quality bank and I'll keep them as an option for future banking.

Fifth third bank has to be the worst bank that I have ever dealt with. Open an account literally anywhere else.nnI opened a fifth third account and bought my home through them, which has since been a 5 year headache. I could deal with the online banking that lags or our cards constantly getting hacked if literally anyone that worked for this company was knowledgeable or even polite.nnI had been trying to get fifth third to drop the PMI on my home. I had bought it at the age of 25 and completely remodeled it. I did a home equity line of credit to do some last things before we were putting the house up for sale. Fifth third came out and appraised my house for more than twice what I owe on it. I was excited, so my personal banker told me to write the letter to drop my PMI. We decided not to sell so fast forward to two months later of fighting with even more rude people at fifth third (is anyone who works for your bank polite) I am still told they won’t use that appraisal done by fifth third, and that I need to pay $750 for a new one. I was even recommended on to some joke of a department called fifth third cares and spoke with Takia Johnson who insisted she would handle the situation and couldn’t even find the appraisal in the system. I had to scan and upload it to her, only for her to finally call back and say I’d have to pay for another one because this one wasn’t ordered by fifth third. What!?! She basically accused me of ordering it myself despite it having fifth third all over it. Don’t get a loan from this bank, don’t open an account, just don’t do it. They are the rudest people I have ever dealt with, and I can’t wait to close my account and refinance my loans ASAP.