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Chase Bank

5681 Cleveland Ave, Columbus, OH 43231, USA
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Detailed Information
Openning hours
  • Monday 9:00 AM – 5:00 PM
  • Tuesday 9:00 AM – 5:00 PM
  • Wednesday 9:00 AM – 5:00 PM
  • Thursday 9:00 AM – 5:00 PM
  • Friday 9:00 AM – 5:00 PM
  • Saturday 9:00 AM – 2:00 PM
  • Sunday Closed
Photos
Chase Bank
Chase Bank
Chase Bank
Chase Bank
Chase Bank
Chase Bank
Chase Bank
Reviews
Jeannine Anderson (03/28/2021)
The branch manager, Samantha, needs to work on her attitude and customer service skills. Her defensive and dismissive attitude and being loud when discussing a customer's banking issues are unnecessary. When trying to resolve matters involving liquidating an account, I did not deserve to be treated and spoken to as if I had done something wrong. Due to the way I was treated today and her treatment of other customers that I have observed on other occasions, I filed a complaint against Samantha. Her defensive and dismissive attitude and lack of professionalism were unnecessary. Work on improving your attitude Samantha and stop being loud when discussing customers' banking issues. Customers don't deserve to be talked at in a condescending manner but instead spoken with as if Chase is happy to have their business.
Chandra (08/07/2020)
I visited this bank to use their ATM (far right, next to the Subway) and my card got stuck in it. I sat and called Chase to see if they could give me any tips on what I should do and it took quite some time to reach the correct person but once I did, they were very helpful and assisted me as much as they could. The woman helping me stayed at the ATM trying to get my card out for me, dealing with the cars in the line, and she waiting there giving me time to cancel my card. Although I had to cancel my card, and that wasn’t the ideal situation...the issue was sorted out.nnI appreciate the help of each employee I spoke with as well as their patience.
Tosungana Etudes (07/01/2020)
This is the worst Chase Branch I have been to. The manager talk to you without any consideration. I did not find her professional. Better go somewhere else if you want a good customer service.
Albert Koroma (04/11/2021)
Good place
Mike p (08/14/2018)
It does what it makes you do. FYI it has no less than 2 no more than three drive-through ATMs on the east side of the building
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