Citibank

I opened my checking and saving account for my husband and I, respectively, at the City Bank Bronxville branch.nThese days, I can't go to New York easily because of the Corona virus, also I moved to another state which does not have citibank. I contacted the staff who helped me open my account and my husband's account and asked them to help me with a down-plan account several times, but they haven't helped me at all.nnI don't know why he changed his service mindset, and I don't know why City Bank exists, where phone service doesn't help at all. I understand If the branch is closed and he can't help, but he answered that he wants to help that but ignored me more than 10 times.nnThe joint account was barely connected to the phone service and received the application form and sent it in a notary format, but honestly, I wonder if this will go well.nnI can understand that people close accounts because citibank dosn't want to help, but what's hard about opening a joint account or another basic account?

Very rude attendantsnJust left the branchnThe lady who attended me , made me feel very bad. I was with my kids , today is Christmas Eve , answering my questions with a disgusting face , mood killer ,she was rude to me in front of my kids . I feel sad/mad for people that act like that.nDefinitely won’t be back again.

Mark and the whole team at the Bronxville Branch are all amazing. I have been banking with them for years and always and excellent, professional and personal service.

I gave one a star because of the manager the manager she's a power hunger and she is the rudest manager I have ever met. She never helps. She helps the ones that she pleases. I go to all the branches this one is the worst she doesn't even respond to your greetings I don't know how she holds her job so far she should not be at manager if she does not know how to greet her customers the only person that if you choose to go to this branch is Mark he is a personal banker he's the most sweetest person I have ever met in Citibank in Bronxville.

I've been with citibank for awhile and this is probably the best branch I've been to both near and far from my house. Tellers are all great. Friendly, fast, and helpful whenever I have a question. Theres a lady there named Teresa. She remembers mine and my daughters name and always says hi with a smile on her face. That's why I keep coming to this branch over other... They make it feel like family.