Petco

Like your stores a little pricey for me though with having a low income so prices a little high and can't seem to find chicken balls dehydrated treats for my dog. But other than that nice store nice people will go back. Would like to try out their products.

Extremely disappointed in the grooming service. I booked an appointment, as I had about three other times in the past, for my dog to be groomed. It had been about a year due to Covid and they must have had a groomer leave.nnThey needed a copy of my rabies certificate. I brought a copy, the same type of copy I had used the other times when it was requested because I did not change vets, but the employee could not verify it. She called another employee to verify it was acceptable. The other employee could not verify it. Finally, a third employee was called to check who determined it was ineligible because it was written in pen. The Rabies Vaccination Certificate literally says to print using ball point pen. In addition to the certificate, I also had a copy of my receipt and the rabies collar thing they give you. Still not good enough.nnI am not sure if there is a big black market for forged rabies certificate, which according to Petco apparently there is, and I am all one for following protocol, but this was ridiculous. I had both my kids in the car only to be turned away despite them verifying that I was a customer before.nnSo a couple of questions. First, why was my vaccination certificate accepted before and now all of a sudden is not good enough? Second, do they not teach common sense any more? Can people seriously not use their best judgement in these types of situations? Does it always have to be so black and white? What did they really think I was trying to get away with? Paying $50 to get my dog groomed? If I did not have a rabies vaccination certificate, did they think I was trying to literally forge one just to get my dog groomed? If a piece of paper signed by my vet that literally says Rabies Vaccination Certificate at the top is not good enough, what is?nnI will never go back there and if anyone asks me to recommend a groomer, which I'm almost positive will never happen, but on the odd chance it does, I will make sure that I fully convince them to never go to Petco.

Always have a great experience at this location. Staff is awesome, store is clean and organized. If I have any question I can always count on a knowledgeable answer.

I had an appointment scheduled for Sunday at 1pmnThrough the petco website. I received an email stating the appointment was confirmed for 1:30pm. Which was totally fine. Then I got another email changing it to 1:45 also fine. I also saw another for 1:30. I assumed the later time was the correct time and I arrived to the grooming area with my dog and husband at 1:40pm and immediately the groomer saidwho is this, I said his name and she stated that we were 15 minutes late so they were unable to see him since they had many large dogs arriving however it was 1:40 and I explained I had an email stating it was for 1:45pm After she repeated herself and time passed) she showed me her phone that said 1:44pm. She stated when you are 15 minutes late that they needed to CANCEL, not reschedule. Both groomers were at the grooming area with one dog that appeared to be finished and both groomers participated in this conversation. I said well this is not acceptable and I suppose we will take our dog elsewhere moving forward and I started to walk out and open the door and the groomer laughed upon our exit and said do you want to reschedule I have taken my dog to be groomed there multiple times and I have always had a great experience until now. It appeared that due to the size of my dog they just didn’t want to do it (he’s a young Saint Bernard). Upon research ( in the event the appointment really was for 1:30 and they were following policy). I found out that they only reschedule if you are 15 minutes late. So regardless they did not follow the policy. I am extremely disappointed and I have recommended multiple people to use this location for their pets grooming needs. I called corporate and the person I spoke with said someone would get ahold of me but he never asked for my name or my number! I had to bring it up to him as the call was being competed I am extremely dissatisfied with the customer service from this location. I found out later The groomer I previously used left the company, she was clearly the reason for my positive experiences in the past. I wish I knew her name to find her.

Didn't have what I came to buy but found a comparable substitute. Clean easy to find. Friendly staff.