Bank of America (with Drive-thru services)

My experience with this location and with phipps goleta was excellent .completely opposite experience from central ave location

I went today ( 03/19/2021) on drive thru I am waiting there almost 20 minutes there no body come for help. One guy was sitting inside near the window he just watching me.

I go to this bank twice if not three times a week, during the week when the bank is not busy the customer service is prompt and very friendly. If you go to this bank on a Friday or a Saturday, around 11am they only ever have 1 teller behind the counter and the line is typically 7 people long with cars also waiting at the window. They also have a person who just stood by the door greeting, whom I know can also be a teller because he has helped me at the counter before. The tellers are always friendly to the customers and typically apologetic, but the management really needs to schedule more tellers on Friday and Saturday mornings when they are the busiest.

They charge 8 dollars to cash one of there own checks if you don’t have a Bank of America account..

Mr. Marcus Quinones is NOT ONLY a banking specialist, he is a PEOPLE PERSON SPECIALIST with the following SKILLS. Mr. Quinones LISTENS to YOUR ISSUE, does NOT INTERRUPT, UNDERSTANDS MANY ISSUES PRESENTED, and PROFESSIONALLY, with CARE, and THOUGHTFULNESS GOES DIRECTLY to RESOLVE THE ISSUE/SITUATION. I SINCERELY WANT EITHER THE BANK of AMERICA CEO or IMMEDIATE SUPERVISOR TO PLACE MY REMARKS in Mr. QUINONES PERSONNEL folder and notify him of them. He is what MAKES BANK OF AMERICA THE TOP LEADER IN BANKING BUSINESS. WILLIAM NEWELL